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Helouani, W. Boscardini. 2021. How Can Firms Effectively Use Technology in Customer Journey Management. Technology Innovation Management Review, 11(7/8): 32-47. http://doi.org/10.22215/timreview/1455
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McPhee, C., Vargo, S. L., Toivonen, M., & Rajala, R. 2015. Editorial: Technology in Service Innovation (February 2015). Technology Innovation Management Review, 5(2): 3-5. http://doi.org/10.22215/timreview/868
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Lu, C., Geng, W., & Wang, I. 2015. The Role of Self-Service Mobile Technologies in the Creation of Customer Travel Experiences. Technology Innovation Management Review, 5(2): 24-32. http://doi.org/10.22215/timreview/871
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