<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Chris McPhee</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Editorial: Insights (May 2018)</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">business models</style></keyword><keyword><style  face="normal" font="default" size="100%">co-creation</style></keyword><keyword><style  face="normal" font="default" size="100%">drop out</style></keyword><keyword><style  face="normal" font="default" size="100%">entrepreneurship</style></keyword><keyword><style  face="normal" font="default" size="100%">facilitation</style></keyword><keyword><style  face="normal" font="default" size="100%">innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">internationalization</style></keyword><keyword><style  face="normal" font="default" size="100%">lean global startups</style></keyword><keyword><style  face="normal" font="default" size="100%">living labs</style></keyword><keyword><style  face="normal" font="default" size="100%">services</style></keyword><keyword><style  face="normal" font="default" size="100%">servitization</style></keyword><keyword><style  face="normal" font="default" size="100%">stakeholders</style></keyword><keyword><style  face="normal" font="default" size="100%">users</style></keyword><keyword><style  face="normal" font="default" size="100%">value propositions</style></keyword><keyword><style  face="normal" font="default" size="100%">value-in-use</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2018</style></year><pub-dates><date><style  face="normal" font="default" size="100%">05/2018</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/1154</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">8</style></volume><pages><style face="normal" font="default" size="100%">3-4</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><issue><style face="normal" font="default" size="100%">5</style></issue><custom1><style face="normal" font="default" size="100%">Technology Innovation Management Review
Chris McPhee is Editor-in-Chief of the &lt;em&gt;Technology Innovation Management Review&lt;/em&gt;. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa, Canada, and BScH and MSc degrees in Biology from Queen’s University in Kingston, Canada. He has nearly 20 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas.</style></custom1></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Gaurav Mishra</style></author><author><style face="normal" font="default" size="100%">Balakrishnan Unny R</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Understanding the Role of Rural Entrepreneurs in Telecentre Sustainability: A Comparative Study of the Akshaya and eSeva Projects in India</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">developing countries</style></keyword><keyword><style  face="normal" font="default" size="100%">entrepreneurship</style></keyword><keyword><style  face="normal" font="default" size="100%">India</style></keyword><keyword><style  face="normal" font="default" size="100%">services</style></keyword><keyword><style  face="normal" font="default" size="100%">sustainability</style></keyword><keyword><style  face="normal" font="default" size="100%">telecentres</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2018</style></year><pub-dates><date><style  face="normal" font="default" size="100%">01/2018</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/1130</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">8</style></volume><pages><style face="normal" font="default" size="100%">16-23</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">In rural areas of India, telecentres provide access to computers and other digital technologies and have been utilized as a delivery channel for various government services. Following a public–private partnership (PPP) model, there is a general belief among policy makers that the revenue from government-to-consumer (G2C) services would be sufficient to cover the village-level entrepreneurs’ cash flow requirements and therefore provide financial sustainability. Also, the literature suggests that telecentres have a large enough market for public-access businesses to be commercially viable. In India, around 100,000 telecentres are being set up to serve 600,000 villages – one telecentre for every six villages – to provide one-window access to government services. In the literature, a lack of government services is often quoted as a reason for telecentre failure. This study, using an exploratory approach, aims to understand the parameters that relate to the sustainability of telecentres across a number of common, government-related services. It is observed that some telecentres perform better than the others even though they have the same number of government-related services. Reasons for such differences are explored and the learnings from this research will benefit the stakeholders who are engaged in providing telecentre-based services in other developing countries. In addition, a theoretical framework is suggested to understand the dynamics between different types of sustainability parameters such as financial, social, staff, technology, and institutional. The findings of this research have policy implications in terms of the way services are designed and delivered through telecentres in developing countries such as India. </style></abstract><issue><style face="normal" font="default" size="100%">1</style></issue><custom1><style face="normal" font="default" size="100%">Nirma University
Gaurav Mishra is an Assistant Professor in the Institute of Management at Nirma University in Ahmedabad, India. Before joining Nirma University, he was associated with the Development Management Institute in Patna and the Dhirubhai Ambani Institute of Information and Communication Technology in Gandhinagar as Assistant Professor. He also worked with International Crops Research Institute for the Semi-Arid tropics (ICRISAT), Hyderabad in the Knowledge Management and Sharing department. He received his PhD from the University of Reading, United Kingdom. His thesis focused on understanding adoption, social Inequality, and development impact with respect to e-government centres in rural India. He also holds an MS degree from Dhirubhai Ambani Institute of Information and Communication Technology. </style></custom1><custom2><style face="normal" font="default" size="100%">National Institute of Technology, Tiruchirappalli 
Balakrishnan Unny R is currently pursuing his PhD in the area of software project management from the National Institute of Technology, Tiruchirappalli (NIT Trichy) in Tamil Nadu, India. He has over 10 years of experience in academia and consulting in the area of IT and risk. He has executed projects in information security, business continuity, IT risk, and IT process improvements. Prof. Balakrishnan also has experience working in projects across multiple domains including financial markets, telecommunications, and IT service provision. He holds an MBA from the University of Sheffield, United Kingdom, with a specialization in IT and risk management.</style></custom2></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Chris McPhee</style></author><author><style face="normal" font="default" size="100%">Anton Ljutic</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Editorial: Blockchain (October 2017)</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">authentication</style></keyword><keyword><style  face="normal" font="default" size="100%">Bitcoin</style></keyword><keyword><style  face="normal" font="default" size="100%">blockchain</style></keyword><keyword><style  face="normal" font="default" size="100%">cryptography</style></keyword><keyword><style  face="normal" font="default" size="100%">digital identity</style></keyword><keyword><style  face="normal" font="default" size="100%">economics</style></keyword><keyword><style  face="normal" font="default" size="100%">healthcare</style></keyword><keyword><style  face="normal" font="default" size="100%">internal audit</style></keyword><keyword><style  face="normal" font="default" size="100%">services</style></keyword><keyword><style  face="normal" font="default" size="100%">smart contracts</style></keyword><keyword><style  face="normal" font="default" size="100%">transactions</style></keyword><keyword><style  face="normal" font="default" size="100%">trust</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2017</style></year><pub-dates><date><style  face="normal" font="default" size="100%">10/2017</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/1108</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">7</style></volume><pages><style face="normal" font="default" size="100%">3-5</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><issue><style face="normal" font="default" size="100%">10</style></issue><custom1><style face="normal" font="default" size="100%">Technology Innovation Management Review
Chris McPhee is Editor-in-Chief of the &lt;em&gt;Technology Innovation Management Review&lt;/em&gt;. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa, Canada, and BScH and MSc degrees in Biology from Queen's University in Kingston, Canada. He has nearly 20 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas.</style></custom1><custom2><style face="normal" font="default" size="100%"> 
Anton Ljutic is a futurologist with many interests, having been a professional musician in Germany, a programmer at IBM Rome, a professor of Economics and an early Internet telecommunications enthusiast and consultant in Montreal, a Head of the Government of Canada’s IT Security Learning Centre, and the founder and chair of the government’s Interdepartmental Committee on Security Training. He was founder and editor in the early 1990s of one of the earliest Internet ezines, &lt;em&gt;Glosas News.&lt;/em&gt; He is a member of Blockchain Association of Canada (BAC) and a believer in political and economic decentralization through blockchain. He holds a Master of Arts degree from Carleton University in Ottawa, Canada, and a Diploma in Economics from the University of Zagreb, Croatia.</style></custom2></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Madeleine Gray</style></author><author><style face="normal" font="default" size="100%">Mikaël Mangyoku</style></author><author><style face="normal" font="default" size="100%">Artur Serra</style></author><author><style face="normal" font="default" size="100%">Laia Sánchez</style></author><author><style face="normal" font="default" size="100%">Francesc Aragall</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Integrating Design for All in Living Labs</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">3H</style></keyword><keyword><style  face="normal" font="default" size="100%">co-creation</style></keyword><keyword><style  face="normal" font="default" size="100%">design</style></keyword><keyword><style  face="normal" font="default" size="100%">design for all</style></keyword><keyword><style  face="normal" font="default" size="100%">health</style></keyword><keyword><style  face="normal" font="default" size="100%">HUMBLES</style></keyword><keyword><style  face="normal" font="default" size="100%">ICT</style></keyword><keyword><style  face="normal" font="default" size="100%">innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">living labs</style></keyword><keyword><style  face="normal" font="default" size="100%">LUPI</style></keyword><keyword><style  face="normal" font="default" size="100%">methodologies</style></keyword><keyword><style  face="normal" font="default" size="100%">service prototyping</style></keyword><keyword><style  face="normal" font="default" size="100%">services</style></keyword><keyword><style  face="normal" font="default" size="100%">social care</style></keyword><keyword><style  face="normal" font="default" size="100%">urban design</style></keyword><keyword><style  face="normal" font="default" size="100%">user-centred approaches</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2014</style></year><pub-dates><date><style  face="normal" font="default" size="100%">05/2014</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/793</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">4</style></volume><pages><style face="normal" font="default" size="100%">50-59</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">The European Union has identified innovation as a key driver behind business competitiveness and responsive governance. However, innovation in and of itself may not be sufficient to help businesses bring new products to market and to help governments shape public services that meet the real needs of citizens. The Integrating Design for All in Living Labs (IDeALL) project sought to identify and test methodologies for designing with users in real-life settings. The results of the experiments showed how different methodologies can be applied in different contexts, helping to provide solutions to societal issues and to create products and services that genuinely meet user requirements. In this article, we describe the methodologies used in the IDeALL project and provide examples of the project's experiments and case studies across four main areas: i) services; ii) health and social care; iii) information and communication technology; and iv) urban design. </style></abstract><issue><style face="normal" font="default" size="100%">5</style></issue><custom1><style face="normal" font="default" size="100%">Design for All Foundation
Madeleine Gray is the former Communication Manager at the Design for All Foundation. She has worked in the area of universal design for several years, having previously worked as Head of Knowledge Development at the Centre for Accessible Environments where she was editor of the inclusive-design journal &lt;em&gt;Access by Design&lt;/em&gt;. Based in Barcelona, the Foundation works to compile and disseminate information in the area of design for all, as well as to recognise examples of best practice through its annual awards scheme and Flag of Towns and Cities for All. </style></custom1><custom2><style face="normal" font="default" size="100%">IDeALL
Mikaël Mangyoku is the Living Lab Project Manager for the Campus Manufacture Plaine Achille near the Cité du design and the European Project Manager for IDeALL. He has an Innovation Project Management and Industrial Design Master's degree from Strate College in Sèvres, France. He is both an engineer and a designer, and his research compares and analyses user-centred methodologies.</style></custom2><custom3><style face="normal" font="default" size="100%">i2cat Foundation
Artur Serra has been Deputy Director of the i2cat Foundation in Catalonia, Spain, since its creation in 2003. In 2006, he started from i2cat the project Anella Cultural (Cultural Ring), which connects the cultural community from five cities in Barcelona and Catalonia to a future Internet media infrastructure. He is a founding member of the European Network of Living Labs, and he organizes public-private-citizens partnerships fostering open innovation projects in Spain, such as Citilab.eu.</style></custom3><custom4><style face="normal" font="default" size="100%">Universitat Autònoma de Barcelona
Laia Sánchez is responsible for the Social Media Lab at Citilab and is Assistant Professor of Comunication Sciences Faculty in the Universitat Autònoma de Barcelona.</style></custom4><custom5><style face="normal" font="default" size="100%">Design for All Foundation
Francesc Aragall is President of the Design for All Foundation in Barcelona, Spain, and Director of ProAsolutions, a consultancy company for urban and infrastructures design and strategic planning.</style></custom5></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Marit Engen</style></author><author><style face="normal" font="default" size="100%">Inger Elisabeth Holen</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Radical Versus Incremental Innovation: The Importance of Key Competences in Service Firms</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">community innovation survey</style></keyword><keyword><style  face="normal" font="default" size="100%">competences</style></keyword><keyword><style  face="normal" font="default" size="100%">innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">innovation novelty</style></keyword><keyword><style  face="normal" font="default" size="100%">services</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2014</style></year><pub-dates><date><style  face="normal" font="default" size="100%">04/2014</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/781</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">4</style></volume><pages><style face="normal" font="default" size="100%">15-25</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">Today, innovation often takes place using open practices and relies on many sources for knowledge and information. The purpose of this article is to study how different knowledge-based antecedents influence the ability of service organizations to innovate. Using data about the Norwegian service sector from the 2010 Community Innovation Survey, we examined how three types of competence, namely R&amp;D activities, employee-based activities, and customer-related activities, influence the propensity of firms to introduce radical or incremental innovations. The results show that R&amp;D-based competence is important for service firms when pursuing radical innovations, whereas employee-based activities such as idea collaboration are only found to influence incremental innovations. The use of customer information was found to be an important driver for both radical and incremental innovations. The findings points to managerial challenges in creating and balancing the types of competence needed, depending on type of innovation targeted by an organization. </style></abstract><issue><style face="normal" font="default" size="100%">4</style></issue><custom1><style face="normal" font="default" size="100%">Lillehammer University College
Marit Engen is an Assistant Professor at Lillehammer University College, Norway, where she is also a PhD student at The Centre for Innovation in Services. Her research project focuses on the management of employee-driven service innovation with a particular focus on idea creation in frontline employees and how ideas from the front end are absorbed into the innovation processes in service organizations. She holds an MSc in Marketing from Buskerud and Vestfold University College, Norway, with a specialization in knowledge management. She has worked as an advisor in the tourism sector for several years and has broad experience from projects in both the private and public sectors. </style></custom1><custom2><style face="normal" font="default" size="100%">Lillehammer University College
Inger Elisabeth Holen is a PhD student in the field of public and private service innovation at the Centre of Innovation in Services at Lillehammer University College, Norway. Her research has a special focus on linkages between innovation activity and business performance in service firms, but also on how public policy can stimulate innovation. She holds an MSc in Business and Economics from the BI Norwegian Business School in Oslo, Norway. She is also a co-owner of a milk-producing farm and has experience from agriculture and business consulting, and she has worked with a variety of entrepreneurs as well as established companies.</style></custom2></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Chris McPhee</style></author><author><style face="normal" font="default" size="100%">Seppo Leminen</style></author><author><style face="normal" font="default" size="100%">Mika Westerlund</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Editorial: Living Labs (November 2013)</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">design</style></keyword><keyword><style  face="normal" font="default" size="100%">living labs</style></keyword><keyword><style  face="normal" font="default" size="100%">networks</style></keyword><keyword><style  face="normal" font="default" size="100%">Open innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">regional development</style></keyword><keyword><style  face="normal" font="default" size="100%">services</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2013</style></year><pub-dates><date><style  face="normal" font="default" size="100%">11/2013</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/739</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">3</style></volume><pages><style face="normal" font="default" size="100%">3-4</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><issue><style face="normal" font="default" size="100%">11</style></issue><custom1><style face="normal" font="default" size="100%">Technology Innovation Management Review
Chris McPhee is Editor-in-Chief of the &lt;em&gt;Technology Innovation Management Review&lt;/em&gt;. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa and BScH and MSc degrees in Biology from Queen's University in Kingston. He has over 15 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas.</style></custom1><custom2><style face="normal" font="default" size="100%">Laurea University of Applied Sciences
Seppo Leminen holds positions as Principal Lecturer at the Laurea University of Applied Sciences and Adjunct Professor in the School of Business at Aalto University in Finland. He holds a doctoral degree in Marketing from the Hanken School of Economics and a licentiate degree in Information Technology from the Helsinki University of Technology (now the School of Electrical Engineering at Aalto University). His doctoral research focused on perceived differences and gaps in buyer-seller relationships in the telecommunication industry. His research and consulting interests include living labs, open innovation, value co-creation and capture with users, neuromarketing, relationships, services, and business models in marketing as well as management models in high-tech and service-intensive industries. </style></custom2><custom3><style face="normal" font="default" size="100%">Carleton University
Mika Westerlund, D. Sc. (Econ.) is an Assistant Professor at Carleton University’s Sprott School of Business in Ottawa, Canada. He previously held positions as a Postdoctoral Scholar in the Haas School of Business at the University of California Berkeley and in the School of Economics at Aalto University. Mika earned his doctoral degree in Marketing from the Helsinki School of Economics. His current research interests include open innovation, business strategy, and management models in high-tech and service-intensive industries.</style></custom3></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Arto Rajala</style></author><author><style face="normal" font="default" size="100%">Mika Westerlund</style></author><author><style face="normal" font="default" size="100%">Mervi Murtonen</style></author><author><style face="normal" font="default" size="100%">Kim Starck</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Servitization in a Security Business: Changing the Logic of Value Creation</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">co-creation</style></keyword><keyword><style  face="normal" font="default" size="100%">customer value creation</style></keyword><keyword><style  face="normal" font="default" size="100%">objectification</style></keyword><keyword><style  face="normal" font="default" size="100%">products</style></keyword><keyword><style  face="normal" font="default" size="100%">security</style></keyword><keyword><style  face="normal" font="default" size="100%">services</style></keyword><keyword><style  face="normal" font="default" size="100%">servitization</style></keyword><keyword><style  face="normal" font="default" size="100%">value provision</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2013</style></year><pub-dates><date><style  face="normal" font="default" size="100%">08/2013</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/718</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">3</style></volume><pages><style face="normal" font="default" size="100%">65-72</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">How can a firm change its value-creation logic from providing technology to selling technology-based services? This is a question many security companies face today when trying to apply a solutions-based business model in response to recent macro- and microeconomic trends. The fact that customers increasingly demand security as a service, rather than technical equipment, challenges the basis of a security firm's value provision and alters the logic of its operation. In this article, we investigate a technology- and product-oriented security business that is now rapidly transforming into a service business. We use data from a case study to propose a 4C model (conceptualization, calculation, communication, and co-creation of value) that can help security providers to objectify their service offerings and succeed in the servitization of their security businesses. </style></abstract><issue><style face="normal" font="default" size="100%">8</style></issue><custom1><style face="normal" font="default" size="100%">Aalto University
Arto Rajala, D.Sc. (Econ.) is a Senior Researcher in the School of Business at Aalto University in Finland. He earned his doctoral degree in Marketing from the Helsinki School of Economics. Arto's current research interests include business networks, business marketing, business-to-business service development, and innovation ecosystems.</style></custom1><custom2><style face="normal" font="default" size="100%">Carleton University
Mika Westerlund, D. Sc. (Econ.) is an Assistant Professor at Carleton University’s Sprott School of Business in Ottawa, Canada. He previously held positions as a Postdoctoral Scholar in the Haas School of Business at the University of California Berkeley and in the School of Economics at Aalto University. Mika earned his doctoral degree in Marketing from the Helsinki School of Economics. His current research interests include open innovation, business strategy, and management models in high-tech and service-intensive industries.</style></custom2><custom3><style face="normal" font="default" size="100%">VTT Technical Research Centre of Finland
Mervi Murtonen is a senior scientist at VTT Technical Research Centre of Finland. Her research interests include risk assessment practices, security management systems and contracted security services. Mervi holds an MSc degree in Electrical Engineering from Tampere University of Technology, Finland. Currently, she is finalizing her doctoral thesis on supplier-perceived customer value in business-to-business security services.</style></custom3><custom4><style face="normal" font="default" size="100%">Stanley Security Finland
Kim Starck is a Sales and Security Director at Stanley Security Finland. He has strong experience in sales, sales management, as well as security and quality management. Kim has broad understanding of business operations and operations management, and he holds a Professional Master of Security (MBA) degree from Aalto University, Finland. He has been actively involved in process and solution development at Stanley Security.</style></custom4></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Paul Card</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">TIM Lecture Series – Using Risk to Drive a Security Service</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">cybersecurity</style></keyword><keyword><style  face="normal" font="default" size="100%">platforms</style></keyword><keyword><style  face="normal" font="default" size="100%">risk management</style></keyword><keyword><style  face="normal" font="default" size="100%">security</style></keyword><keyword><style  face="normal" font="default" size="100%">services</style></keyword><keyword><style  face="normal" font="default" size="100%">strategy</style></keyword><keyword><style  face="normal" font="default" size="100%">uncertainty</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2013</style></year><pub-dates><date><style  face="normal" font="default" size="100%">06/2013</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/696</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">3</style></volume><pages><style face="normal" font="default" size="100%">42-45</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><issue><style face="normal" font="default" size="100%">6</style></issue><custom1><style face="normal" font="default" size="100%">Seccuris
Paul Card is Director of R&amp;D at Seccuris. He has more than 10 years of experience working with domestic and international companies to advance technology, research, and development strategies. Prior to joining Seccuris, Paul was a Research Scientist at TR Labs, where he was responsible for the security research portfolio. He has worked with over 20 different ICT companies in research and development activities. Paul holds a PhD and MSc in Electrical and Computer Engineering from the University of Manitoba in Winnipeg, Canada. Paul is an Adjunct Professor of the University of Manitoba, and he is a member of the IEEE and the ACM. </style></custom1></record></records></xml>