<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Stoyan Tanev</style></author><author><style face="normal" font="default" size="100%">Gregory Sandstrom</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Editorial: ISPIM Bangkok (August 2020)</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">Basic research</style></keyword><keyword><style  face="normal" font="default" size="100%">biotech startups.</style></keyword><keyword><style  face="normal" font="default" size="100%">co-working</style></keyword><keyword><style  face="normal" font="default" size="100%">Conceptual research</style></keyword><keyword><style  face="normal" font="default" size="100%">disruption</style></keyword><keyword><style  face="normal" font="default" size="100%">incubators</style></keyword><keyword><style  face="normal" font="default" size="100%">innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">Integrative marketing</style></keyword><keyword><style  face="normal" font="default" size="100%">investors</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge-sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">Open marketing</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational capabilities</style></keyword><keyword><style  face="normal" font="default" size="100%">Pharmaceutical companies</style></keyword><keyword><style  face="normal" font="default" size="100%">roles</style></keyword><keyword><style  face="normal" font="default" size="100%">service ecosystems</style></keyword><keyword><style  face="normal" font="default" size="100%">service entities</style></keyword><keyword><style  face="normal" font="default" size="100%">service-dominant logic</style></keyword><keyword><style  face="normal" font="default" size="100%">stakeholders</style></keyword><keyword><style  face="normal" font="default" size="100%">strategic marketing</style></keyword><keyword><style  face="normal" font="default" size="100%">strategy-innovation link</style></keyword><keyword><style  face="normal" font="default" size="100%">structured literature review</style></keyword><keyword><style  face="normal" font="default" size="100%">triadic relationships</style></keyword><keyword><style  face="normal" font="default" size="100%">University and Public research institute</style></keyword><keyword><style  face="normal" font="default" size="100%">value co-creation</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2020</style></year><pub-dates><date><style  face="normal" font="default" size="100%">08/2020</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">timreview.ca/article/1380</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">10</style></volume><pages><style face="normal" font="default" size="100%">3</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><issue><style face="normal" font="default" size="100%">8</style></issue><custom1><style face="normal" font="default" size="100%">Technology Innovation Management Review
Stoyan Tanev, PhD, MSc, MEng, MA, is Associate Professor of Technology Entrepreneurship and Innovation Management associated with the Technology Innovation Management (TIM) Program, Sprott School of Business, Carleton University, Ottawa, ON, Canada. Before re-joining Carleton University, Dr. Tanev was part of the Innovation and Design Engineering Section, Faculty of Engineering, University of Southern Denmark (SDU), Odense, Denmark.
Dr. Tanev has a multidisciplinary background including MSc in Physics (Sofia University, Bulgaria), PhD in Physics (1995, University Pierre and Marie Curie, Paris, France, co-awarded by Sofia University, Bulgaria), MEng in Technology Management (2005, Carleton University, Ottawa, Canada), MA in Orthodox Theology (2009, University of Sherbrooke, Montreal Campus, QC, Canada) and PhD in Theology (2012, Sofia University, Bulgaria).
Stoyan has published multiple articles in several research domains. His current research interests are in the fields of technology entrepreneurship and innovation management, design principles and growth modes of global technology start-ups, business analytics, topic modeling and text mining. He has also an interest in interdisciplinary issues on the interface of the natural and social sciences.</style></custom1><custom2><style face="normal" font="default" size="100%">Technology Innovation Management Review
Gregory Sandstrom is Managing Editor of the TIM Review. He is a former Associate Professor of Mass Media and Communications at the European Humanities University (2012-2017), and Affiliated Associate Professor at the Social Innovations Laboratory, Mykolas Romeris University (2016-2017) in Vilnius, Lithuania. He completed a PhD from the Faculty of Sociology at St. Petersburg State University and the Sociological Institute of the Russian Academy of Sciences, sector on Sociology of Science (2010). He was a Postdoctoral Research Fellow at the Lithuanian Science Council (2013-2015), for which he conducted research visits to the Copernican Centre for Interdisciplinary Studies (Krakow), the University of Edinburgh's Extended Knowledge Project, Cambridge University's History and Philosophy of Science Department, and Virginia State University's Science and Technology Studies program, as well as previously at the Autonomous National University of Mexico's Institute for Applied Mathematics and Systems (2010-2011). He was affiliated with the Bard College Institute for Writing and Thinking, leading student and faculty language and communications workshops, most recently (2013, 2014, 2017) in Yangon, Myanmar. He is a promoter and builder of distributed ledger technology (blockchain) systems and digital extension services.</style></custom2><section><style face="normal" font="default" size="100%">3</style></section></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Ronald Beckett</style></author><author><style face="normal" font="default" size="100%">John Dalrymple</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">A Triadic Actor View of Value Co-creation in Business Incubation</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">co-working</style></keyword><keyword><style  face="normal" font="default" size="100%">incubators</style></keyword><keyword><style  face="normal" font="default" size="100%">investors</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge-sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">service ecosystems</style></keyword><keyword><style  face="normal" font="default" size="100%">service entities</style></keyword><keyword><style  face="normal" font="default" size="100%">service-dominant logic</style></keyword><keyword><style  face="normal" font="default" size="100%">stakeholders</style></keyword><keyword><style  face="normal" font="default" size="100%">triadic relationships.</style></keyword><keyword><style  face="normal" font="default" size="100%">value co-creation</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2020</style></year><pub-dates><date><style  face="normal" font="default" size="100%">08/2020</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">timreview.ca/article/1378</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">10</style></volume><pages><style face="normal" font="default" size="100%">27-37</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">In this paper we view an incubator as a service entity that may take different forms. We contribute to the literature by exploring the utility of the service-dominant logic (SDL) paradigm (Vargo &amp;amp; Lusch, 2016) to better understand incubation operations. Value co-creation is a central axiom of SDL, as is engagement with a supporting service ecosystem. Whilst some studies have considered dyadic incubator-client value creation arrangements, we extend this to include interaction with other service ecosystem stakeholders that we characterise as investors. This way a triadic interaction model is presented. We consider four different cases of a service entity supporting start-up development from this actor-oriented perspective. Adopting a client company perspective, we draw a parallel between various kinds of incubation services and department stores, where clients may access what they need when they need it from a variety of offerings, and obtain the assistance they require.</style></abstract><issue><style face="normal" font="default" size="100%">8</style></issue><custom1><style face="normal" font="default" size="100%">Swinburne University of Technology
Ron Beckett is an industry practitioner with more than 30 years of experience in the implementation of creative change and innovation management in Aerospace and Manufacturing. He frequently works at the academia–industry interface, with a focus on Learning to Compete. Ron is an Adjunct Professor at Swinburne University, and he has held similar appointments at several other universities. He has authored or co-authored more than 100 conference papers, journal articles, and book chapters related to the pursuit of best practice in extracting value from innovative ideas, knowledge management, and effective collaboration implementation.</style></custom1><custom2><style face="normal" font="default" size="100%">Swinburne University of Technology
John Dalrymple holds a BA (Hons) from the University of Stirling and a PhD from the University of Strathclyde in Scotland where he worked with the Scottish Enterprise Foundation to improve the performance of small and medium-sized companies. He was Founding Director of the Centre for Management Quality Research at RMIT University. John, the staff, and students of the Centre were regular recipients of “Best Paper” awards at international conferences. His publications have attracted more than 1100 citations to date. John was the Editor of the Quality Assurance in Education journal from 2003 until 2019. He has supervised over 20 PhD candidates to successful completion. In October 2018, John was presented with the J. M. Juran Award by the Australian Organisation for Quality.</style></custom2><section><style face="normal" font="default" size="100%">27</style></section></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Sanna Ketonen-Oksi</style></author><author><style face="normal" font="default" size="100%">Katri Valkokari</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Innovation Ecosystems as Structures for Value Co-Creation</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">ecosystems</style></keyword><keyword><style  face="normal" font="default" size="100%">innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">platforms</style></keyword><keyword><style  face="normal" font="default" size="100%">value co-creation</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2019</style></year><pub-dates><date><style  face="normal" font="default" size="100%">02/2019</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">https://timreview.ca/article/1216</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">9</style></volume><pages><style face="normal" font="default" size="100%">25-35</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">Despite the many recent discussions on “innovation ecosystems” as well as on open innovation or other co-innovation models, a more in-depth understanding of the multi-actor processes of value co-creation remains rather scarce. Hence, in this case study, we provide significant novel insight about innovation ecosystems as structures enabling multi-actor value co-creation in real-life innovation ecosystems. Based on our empirical findings, we identified two key principles: 1) in order to encourage the active participation of ecosystem actors in the value co-creation process, efforts must be made to ensure a clear vision and a shared value base on which the ecosystem activities can be built and 2) facilitation is needed to support the ecosystem actors to make new connections and to share their knowledge and resources in concrete ways. Most importantly, the more diversity there is among the ecosystem actors, the greater the support for innovativeness within the value co-creation process. </style></abstract><issue><style face="normal" font="default" size="100%">2</style></issue><custom1><style face="normal" font="default" size="100%">Talent Vectia Oy
Sanna Ketonen-Oksi works as a futurist-in-residence at Talent Vectia Oy (Espoo, Finland), a company offering strategic consulting and training services for organizations interested in renewal and new growth. With broad experience in EU-funded research, development, and innovation projects, often in university-industry collaboration, and based on her PhD studies on the service-dominant logical view on value co-creation and innovation, she sees that more understanding about innovation as a process of multi-actor collaboration is still needed. The growing complexity and dynamism of the innovation ecosystems is also an integral part of developing organizational futures orientation. </style></custom1><custom2><style face="normal" font="default" size="100%">VTT Technical Research Centre of Finland
Katri Valkokari is a Research Manager working in the business, innovation, and foresight research area at VTT Technical Research Centre of Finland. She has over 15 years of experience in both research and practical development work on business networks, ecosystems, and networked business operations. She has, for example, held the post of programme manager in the large FIMECC (GP4V) and DIMECC (REBUS) research programmes, and worked for many industry companies, large and small. Katri has published several articles, managerial guidebooks and other publications related to collaboration models, innovation, and knowledge management as well as sustainability. When it comes to ecosystems and networks, Valkokari believes versatility is the key to creating true impact. When networks are formed openly, they can be a powerful tool for solving many of society’s problems.</style></custom2></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Heini Ikävalko</style></author><author><style face="normal" font="default" size="100%">Petra Turkama</style></author><author><style face="normal" font="default" size="100%">Anssi Smedlund</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Value Creation in the Internet of Things: Mapping Business Models and Ecosystem Roles</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">business model</style></keyword><keyword><style  face="normal" font="default" size="100%">ecosystem</style></keyword><keyword><style  face="normal" font="default" size="100%">Internet of Things</style></keyword><keyword><style  face="normal" font="default" size="100%">role</style></keyword><keyword><style  face="normal" font="default" size="100%">value co-creation</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2018</style></year><pub-dates><date><style  face="normal" font="default" size="100%">03/2018</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/1142</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">8</style></volume><pages><style face="normal" font="default" size="100%">5-15</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">The increasing connectivity provided by the Internet of Things (IoT) supports novel business opportunities for actors in overlapping service systems. Therefore, the co-creative nature of IoT business needs to be further studied. This article reports an empirical study on a European IoT initiative. It contributes to the understudied area of IoT ecosystem dynamics by describing different actor roles and activities in the IoT use cases, and their implications for value creation in IoT ecosystems. Our findings show how IoT ecosystem actors may take the roles of ideator, designer, or intermediary in different IoT design layers, and we recommend this perspective to better understand and describe ecosystem business models. We also discuss the theoretical and managerial implications of our findings.</style></abstract><issue><style face="normal" font="default" size="100%">3</style></issue><custom1><style face="normal" font="default" size="100%">Aalto University
Heini Ikävalko holds a Doctor of Science degree in Technology from the Helsinki University of Technology’s Department of Industrial Engineering and Management in Finland. She has worked as postdoctoral researcher at the Helsinki University of Technology and the Aalto University School of Science. Her current research at Aalto University’s School of Business Center for Knowledge and Innovation Research focuses on business models, innovation management, and strategy in the digital transformation. </style></custom1><custom2><style face="normal" font="default" size="100%">Aalto University
Petra Turkama is the Director of the Center for Knowledge and Innovation Research (CKIR) at Aalto University in Finland. She worked for Nokia in Finland and Germany for 10 years before moving to academia and receiving her PhD in Science from Lappeenranta University of Technology in Finland. She is an active contributor to research and conferences in the area of service and technology management and innovation and entrepreneurship. She serves as an adjunct faculty to several universities in the United Arab Emirates.</style></custom2><custom3><style face="normal" font="default" size="100%">Aalto University
Anssi Smedlund is a Postdoctoral Researcher at the Center for Knowledge and Innovation Research (CKIR) at Aalto University in Finland. He received his PhD in Industrial Engineering and Management from the Aalto School of Science. He has acted as a principal investigator in numerous service science and innovation management research projects and has held visiting positions at Tokyo Institute of Technology and UC Berkeley Haas School of Business. Dr. Smedlund has published various peer-reviewed publications in the journals, conferences, and books in the fields of knowledge management, service science, and information system science.</style></custom3></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Chris McPhee</style></author><author><style face="normal" font="default" size="100%">Stephen L. Vargo</style></author><author><style face="normal" font="default" size="100%">Marja Toivonen</style></author><author><style face="normal" font="default" size="100%">Risto Rajala</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Editorial: Technology in Service Innovation (February 2015)</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">customer experience</style></keyword><keyword><style  face="normal" font="default" size="100%">electronic procurement</style></keyword><keyword><style  face="normal" font="default" size="100%">employee-driven innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge-intensive business services</style></keyword><keyword><style  face="normal" font="default" size="100%">personal health systems</style></keyword><keyword><style  face="normal" font="default" size="100%">service innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">system innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">technology</style></keyword><keyword><style  face="normal" font="default" size="100%">value co-creation</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2015</style></year><pub-dates><date><style  face="normal" font="default" size="100%">02/2015</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/868</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">5</style></volume><pages><style face="normal" font="default" size="100%">3-5</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><issue><style face="normal" font="default" size="100%">2</style></issue><custom1><style face="normal" font="default" size="100%">Technology Innovation Management Review
Chris McPhee is Editor-in-Chief of the &lt;em&gt;Technology Innovation Management Review&lt;/em&gt;. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa and BScH and MSc degrees in Biology from Queen's University in Kingston. He has over 15 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas.</style></custom1><custom2><style face="normal" font="default" size="100%">University of Hawai’i
Stephen L. Vargo is a Shidler Distinguished Professor and Professor of Marketing at the University of Hawai’i at Manoa. He has held visiting positions at the Judge Business School at the University of Cambridge, the University of Warwick, Karlstad University, the University of Maryland, Collage Park, and other major universities. He has articles published in the &lt;em&gt;Journal of Marketing, the Journal of the Academy of Marketing Science, the Journal of Service Research,&lt;/em&gt; and other major journals and has been awarded the &lt;em&gt;Harold H. Maynard Award&lt;/em&gt; and the &lt;em&gt;AMA/Sheth Foundation Award&lt;/em&gt; for his contributions to marketing theory. Thomson-Reuters recently identified him as one of the &lt;em&gt;World’s Most Influential Scientific Minds&lt;/em&gt; in economics and business.</style></custom2><custom3><style face="normal" font="default" size="100%">VTT Technical Research Centre
Marja Toivonen is Research Professor at VTT Technical Research Centre of Finland, her specialty being service innovation and service business models. She is also Adjunct Professor at Aalto University in Helsinki, Finland. Marja has written several articles on service-related topics and been an invited speaker in many international conferences focusing on these topics. She is a council member of the European Association for Research on Services (RESER), and she is a member of the European Union's 2013–2014 High-Level Expert Group on Business Services.</style></custom3><custom4><style face="normal" font="default" size="100%">Aalto University
Risto Rajala, D.Sc. (Econ) is an Assistant Professor in the Department of Industrial Engineering and Management at Aalto University in Helsinki, Finland. Dr. Rajala holds a PhD in Information Systems Science from the Aalto University School of Business. His recent research has dealt with management of complex service systems, development of digital services, service innovation, and business model performance. Rajala’s specialties include management of industrial services, collaborative service innovation, knowledge management, and design of digital services.</style></custom4></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Chaoren Lu</style></author><author><style face="normal" font="default" size="100%">Wei Geng</style></author><author><style face="normal" font="default" size="100%">Iris Wang</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">The Role of Self-Service Mobile Technologies in the Creation of Customer Travel Experiences</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">customer experience</style></keyword><keyword><style  face="normal" font="default" size="100%">mobile technology</style></keyword><keyword><style  face="normal" font="default" size="100%">self-service device</style></keyword><keyword><style  face="normal" font="default" size="100%">travel experience</style></keyword><keyword><style  face="normal" font="default" size="100%">value co-creation</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2015</style></year><pub-dates><date><style  face="normal" font="default" size="100%">02/2015</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/871</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">5</style></volume><pages><style face="normal" font="default" size="100%">24-32</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">Through the use of self-service mobile devices, the traditional marketplace interaction is being replaced by a marketspace transaction, in which the foundation of customer-company interaction has changed. This article discusses the main actors of experiencial value creation through the physical world and virtual world in the context of transport service. The empirical data is collected from semi-structured interviews with 19 young urban transport commuters. The results show that self-service mobile devices enhance the information accessibility for passengers to create customized travel experiences through a closer interaction with other actors, including transport service providers, transport-related service providers, and other passengers. Moreover, the scope of travel experience was expanded beyond the traditional service encounter both temporally and spatially. This article is an exploration of the influence of self-service mobile devices in the changing roles of customers and companies. A key message is that executives must pay attention to how their companies create experience value in both the physical world and the virtual world, separately or in combination.</style></abstract><issue><style face="normal" font="default" size="100%">2</style></issue><custom1><style face="normal" font="default" size="100%">Karlstad University
Chaoren Lu is a PhD student in the Service and Market Oriented Transport Research Group (SAMOT) at Karlstad University in Sweden. His research area focuses on service research, sustainable public transportation, service innovation, and self-service devices. </style></custom1><custom2><style face="normal" font="default" size="100%">Southwest Jiaotong University
Wei Geng is an Associate Professor in the School of Economics and Management at Southwest Jiaotong University in Chengdu, China. His research area focuses on logistics and supply chain management, behaviour operations management, and urban public transport management. </style></custom2><custom3><style face="normal" font="default" size="100%">Southwest Jiaotong University
Iris Wang is a PhD student in the School of Public Administration at Southwest Jiaotong University in Chengdu, China. Her research interests are service and logistics management.</style></custom3></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Lysanne Lessard</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Designing and Managing Value Co-Creation in KIBS Engagements</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">case study</style></keyword><keyword><style  face="normal" font="default" size="100%">KIBS</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge-intensive business services</style></keyword><keyword><style  face="normal" font="default" size="100%">service design</style></keyword><keyword><style  face="normal" font="default" size="100%">service management</style></keyword><keyword><style  face="normal" font="default" size="100%">value co-creation</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2014</style></year><pub-dates><date><style  face="normal" font="default" size="100%">07/2014</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/811</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">4</style></volume><pages><style face="normal" font="default" size="100%">36-43</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">Knowledge-intensive business services (KIBS) such as IT development, IT outsourcing, and research and development (R&amp;D) services have become a key component of most industrialized economies; they have been identified as an important source of employment growth in many countries and help improve the performance of firms belonging to most other sectors. KIBS have been discussed in innovation-related literature for over 15 years, with the assumption that models of innovation developed for manufacturing firms were not appropriate for them. This body of literature has also helped to identify the key characteristics and types of KIBS. However, although some empirical studies have investigated KIBS at the level of management – for example, how to manage customers’ co-production processes – there has not been much research on how to successfully establish and manage engagements among KIBS providers, clients, and other collaborators. Moreover, informal conversations with KIBS professionals show that these activities are often approached in an ad hoc manner. Yet, given the importance of KIBS, taking a more systematic approach to their design and management could improve the contribution of knowledge-intensive business service activities to our economy.

This article proposes a framework for the design and management of KIBS engagements. The framework has been developed from a multiple-case study of academic R&amp;D service engagements, as one type of KIBS engagement. It consists of a set of information to be gathered and questions to be asked by professionals responsible for establishing, monitoring, and managing KIBS engagements. The information and questions are articulated around two key processes of collaborative value creation (or value co-creation) in KIBS engagements: i) the alignment of actors’ interests, value propositions, and resources, and ii) the actors’ ability to integrate the engagement’s deliverables and outcomes as a basis for their perception of the engagement’s value. Using this framework could help to establish more successful collaborations among KIBS providers, clients, and partners; it should also help to monitor the performance of a given KIBS engagement in terms of its collaborative processes, deliverables, and outcomes from the varied perspectives of participating parties. Although the framework accounts for these different and sometimes conflicting perspectives, it is intended to be used by KIBS provider firms whose success depends at least in part from their ability to manage collaborative relationships.</style></abstract><issue><style face="normal" font="default" size="100%">7</style></issue><custom1><style face="normal" font="default" size="100%">University of Ottawa
Lysanne Lessard is Assistant Professor at the University of Ottawa’s Telfer School of Management in Ottawa, Canada. Her research focuses on the development of design and modelling approaches for inter-organizational contexts such as knowledge-intensive business service (KIBS) engagements. In these contexts, she investigates how organizational actors and ICTs form infrastructures in which information and knowledge are collaboratively created, shared, and transformed. This understanding leads to the creation of models, methods, and ICTs for the design, development, and evaluation of service systems. The results of this research enable greater value creation and innovation in today’s networked economies. </style></custom1></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Chris McPhee</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Editorial: Insights (July 2014)</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">ambidexterity</style></keyword><keyword><style  face="normal" font="default" size="100%">business ecosystems</style></keyword><keyword><style  face="normal" font="default" size="100%">business models</style></keyword><keyword><style  face="normal" font="default" size="100%">entrepreneurship</style></keyword><keyword><style  face="normal" font="default" size="100%">improvisation</style></keyword><keyword><style  face="normal" font="default" size="100%">innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">Internet of Things</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge-intensive business services</style></keyword><keyword><style  face="normal" font="default" size="100%">platforms</style></keyword><keyword><style  face="normal" font="default" size="100%">public good</style></keyword><keyword><style  face="normal" font="default" size="100%">publicly funded research</style></keyword><keyword><style  face="normal" font="default" size="100%">standards</style></keyword><keyword><style  face="normal" font="default" size="100%">strategy</style></keyword><keyword><style  face="normal" font="default" size="100%">value co-creation</style></keyword><keyword><style  face="normal" font="default" size="100%">value design</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2014</style></year><pub-dates><date><style  face="normal" font="default" size="100%">07/2014</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/806</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">4</style></volume><pages><style face="normal" font="default" size="100%">3-4</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><issue><style face="normal" font="default" size="100%">7</style></issue><custom1><style face="normal" font="default" size="100%">Technology Innovation Management Review
Chris McPhee is Editor-in-Chief of the &lt;em&gt;Technology Innovation Management Review&lt;/em&gt;. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa and BScH and MSc degrees in Biology from Queen's University in Kingston. He has over 15 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas.</style></custom1></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Heidi M. E. Korhonen</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Widening the Perspective on Industrial Innovation: A Service-Dominant-Logic Approach</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">co-development</style></keyword><keyword><style  face="normal" font="default" size="100%">industrial service</style></keyword><keyword><style  face="normal" font="default" size="100%">practice</style></keyword><keyword><style  face="normal" font="default" size="100%">systemic innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">value co-creation</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2014</style></year><pub-dates><date><style  face="normal" font="default" size="100%">05/2014</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/791</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">4</style></volume><pages><style face="normal" font="default" size="100%">31-39</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">The servitization of industry has progressed from services as add-ons to services as solutions. Today, industrial innovation needs an even broader perspective that moves towards service-dominant logic. This logic emphasizes value co-creation in actor-to-actor networks and requires new organizational structures and practices in industry. The article presents the case of a Nordic manufacturer of arc welding equipment that has gone through an extensive development program to become more customer and service oriented. An innovative offering created during the program is analyzed as an example in order to gain deeper insight about the concrete application of service-dominant logic in business. In addition to the outcome perspective, the article discusses the implications of the service-dominant logic for innovation practices. The article illustrates the behaviour of cutting-edge servitizing manufacturers and argues that similar behaviour can be expected to become a necessity in all industrial companies with large structural changes.</style></abstract><issue><style face="normal" font="default" size="100%">5</style></issue><custom1><style face="normal" font="default" size="100%">VTT Technical Research Centre
Heidi M. E. Korhonen is a professional in business development and research with a long experience of industrial and technology companies. She works as a Senior Scientist at VTT Technical Research Centre of Finland, in VTT’s research area of business ecosystems, value chains, and foresight. She is also finishing her Doctoral Dissertation on industrial service innovation at Aalto University in Helsinki, Finland. Her research focus is on business development, innovation management, and value co-creation. Her current research interests cover service business, business ecosystems, business models, sustainability, open innovation, co-development, systems thinking, and customer and stakeholder orientation. She has published her research widely in international peer-reviewed journals, books, and conferences. </style></custom1></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Hanna Kurikko</style></author><author><style face="normal" font="default" size="100%">Pekka Tuominen</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Collective Value Creation and Empowerment in an Online Brand Community: A Netnographic Study on LEGO Builders</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">netnography</style></keyword><keyword><style  face="normal" font="default" size="100%">online community</style></keyword><keyword><style  face="normal" font="default" size="100%">service brand</style></keyword><keyword><style  face="normal" font="default" size="100%">social media</style></keyword><keyword><style  face="normal" font="default" size="100%">value co-creation</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2012</style></year><pub-dates><date><style  face="normal" font="default" size="100%">06/2012</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/563</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">2</style></volume><pages><style face="normal" font="default" size="100%">12-17</style></pages><abstract><style face="normal" font="default" size="100%">Online communities are becoming “places” of belonging, information, and emotional support that people cannot do without. These social groups have a real existence for their participants, and thus have consequential effects on many aspects of behaviour. This article examines collective value creation and empowerment in an online brand community. It presents the main features of an online brand community, the process of value co-creation, and motivators for participating in online brand communities. These key factors jointly characterize collective value creation and empowerment. This netnographic study focuses on an online brand community called BrickBuilders, which is a meeting place for LEGO builders in Finland. BrickBuilders’ members feel a sense of belonging, they share similar motivations, and they create value together.</style></abstract><issue><style face="normal" font="default" size="100%">6</style></issue><custom1><style face="normal" font="default" size="100%">University of Tampere
Hanna Kurikko holds an MSc (Econ.) in Marketing from the School of Management at the University of Tampere, Finland. Online brand communities, branding, and services are her main research interests. </style></custom1><custom2><style face="normal" font="default" size="100%">University of Tampere
Pekka Tuominen is Professor of Marketing at the University of Tampere, Finland. He is also a Docent at the University of Turku, Finland. His main research interests include strategic brand management, relationship marketing, and service marketing. He has attended several international conferences and his work has been published in many international journals.</style></custom2></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Stoyan Tanev</style></author><author><style face="normal" font="default" size="100%">Mette Præst Knudsen</style></author><author><style face="normal" font="default" size="100%">Tanja Bisgaard</style></author><author><style face="normal" font="default" size="100%">Merethe Stjerne Thomsen</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Innovation Policy Development and the Emergence of New Innovation Paradigms</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">Open innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">policy</style></keyword><keyword><style  face="normal" font="default" size="100%">user-driven innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">value co-creation</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2011</style></year><pub-dates><date><style  face="normal" font="default" size="100%">11/2011</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/496</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">1</style></volume><pages><style face="normal" font="default" size="100%">14-19</style></pages><abstract><style face="normal" font="default" size="100%">The objective of the present article is to discuss innovation policy issues related to three emerging innovation paradigms: user-driven innovation, open innovation, and value co-creation. It provides a summary of insights based on innovation policy practices and challenges in Denmark. The choice of Danish innovation policy practices is not accidental. In 2008 Denmark implemented 40 different national innovation programs by allocating about 400 million euros. Since the three emerging paradigms have become globally relevant, the discussion of Danish policy development challenges and practices is expected to be insightful for innovation experts from other developed countries that are currently dealing with the adoption of these paradigms. </style></abstract><issue><style face="normal" font="default" size="100%">2</style></issue><custom1><style face="normal" font="default" size="100%">University of Southern Denmark
Stoyan Tanev is an Associate Professor in the Institute of Technology and Innovation and member of the Integrative Innovation Management (I2M) Research Unit at the University of Southern Denmark, Odense, Denmark, as well as Adjunct Professor in the Department of Systems and Computer Engineering  at Carleton University in Ottawa, Canada, where he was previously a faculty member in the Technology Innovation Management Program at Carleton University. He has a MSc and PhD in Physics (jointly by the University of Sofia, Bulgaria, and the University Pierre and Marie Curie, Paris, France), a MEng in Technology Management (Carleton University, Canada), and a MA (University of Sherbrooke, Canada). His main research interests are in the fields of technology innovation management and value co-creation in technology-driven businesses. Dr. Tanev is also on the Review Board of the &lt;i&gt;Technology Innovation Management Review&lt;/i&gt;.</style></custom1><custom2><style face="normal" font="default" size="100%">University of Southern Denmark
Mette Præst Knudsen is a Professor in Innovation Management at the Department of Marketing &amp; Management (Faculty of Social Sciences), University of Southern Denmark. She is the research manager of the Integrative Innovation Management research unit. She holds a PhD from Aalborg University (Denmark) on technological competencies of high- tech companies. Furthermore, she holds a Master of Economics from Odense University (Denmark).</style></custom2><custom3><style face="normal" font="default" size="100%">Novitas Innovation
Tanja Bisgaard is the founder of Novitas Innovation, a company that facilitates complex innovation processes and is working with clients such as Copenhagen University Hospital, Agro Food Park, and Copenhagen Cleantech Cluster. Previously, she was Manager of Policy Analysis at FORA, the Danish Ministry of Economics and Business Affairs, where she identified and analyzed new forms of innovation in companies. Within the areas of user-driven innovation and corporate social innovation, Tanja has worked on several projects documenting the successful results of companies’ innovation processes. She holds a MSc in Management from the London School of Economics and Political Science, UK, and a BSc in Business Economics from the University of Surrey, UK.</style></custom3><custom4><style face="normal" font="default" size="100%">University of Southern Denmark
Merethe Stjerne Thomsen a PhD student in the Institute of Technology and Innovation in the Faculty of Engineering in the University of Southern Denmark, Odense, Denmark. </style></custom4></record></records></xml>