<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Annabel Georges</style></author><author><style face="normal" font="default" size="100%">Dimitri Schuurman</style></author><author><style face="normal" font="default" size="100%">Koen Vervoort</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Factors Affecting the Attrition of Test Users During Living Lab Field Trials</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">attrition</style></keyword><keyword><style  face="normal" font="default" size="100%">drop-out</style></keyword><keyword><style  face="normal" font="default" size="100%">field trial</style></keyword><keyword><style  face="normal" font="default" size="100%">Living lab</style></keyword><keyword><style  face="normal" font="default" size="100%">Open innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">user engagement</style></keyword><keyword><style  face="normal" font="default" size="100%">user involvement</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2016</style></year><pub-dates><date><style  face="normal" font="default" size="100%">01/2016</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/959</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">6</style></volume><pages><style face="normal" font="default" size="100%">35-44</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">Next to active user involvement and a multi-method approach, a third major principle within living lab research consists of capturing the real-life context in which an innovation is used by end users. Field trials are a method to study the interaction of test users with an innovation in the context of use. However, when conducting field trials, there are several reasons why users stop participating in research activities, a phenomenon labelled as attrition. In this article, we elaborate on drop-outs during field trials by analyzing three post-trial surveys of living lab field trials. Our results show that several factors related to the innovation, as well as related to the field trial setup, play a role in attrition, including the lack of added value of the innovation and the extent to which the innovation satisfies the needs and time restrictions of test users. Based on our findings, we provide practical guidelines for managers to reduce attrition during field trials.</style></abstract><issue><style face="normal" font="default" size="100%">1</style></issue><custom1><style face="normal" font="default" size="100%">iMinds – MICT – Ghent University
Annabel Georges is a Junior Researcher in the research group iMinds – MICT – Ghent University in Belgium. She holds a Master's degree in Communication Sciences from Ghent University, with a specialization in New Media and Society. In her master's thesis, &lt;em&gt;Social Media from A to Z: The Role of Media Coaches in the Diffusion of Social Media Literacy within the Library as an Organization,&lt;/em&gt; she used social network analysis to study the diffusion of social media literacy with library staff. At iMinds, her main interests are social innovation and the factors that motivate test users to participate in field trials.</style></custom1><custom2><style face="normal" font="default" size="100%">iMinds – MICT – Ghent University
Dimitri Schuurman holds a PhD (2015) and Master's degree in Communication Sciences (2003) from Ghent University in Belgium. He joined the research group iMinds – MICT – Ghent University in Belgium in 2005 and started working at iMinds Living Labs in 2009. Together with his iMinds colleagues, Dimitri developed a specific living lab offering targeted at startups and SMEs, in which he has managed over 50 innovation projects. As a senior researcher, Dimitri is currently responsible for the methodology and academic valorization of living lab projects. He also coordinates a dynamic team of living lab researchers from iMinds – MICT – Ghent University. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. In early 2015, he finished his PhD entitled &lt;em&gt;Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation&lt;/em&gt;. </style></custom2><custom3><style face="normal" font="default" size="100%">iMinds – MICT – Ghent University
Koen Vervoort manages and coordinates panels within living lab settings within one of the first living lab organizations in Europe: iMinds Living Labs in Belgium. He also represents iMinds within large Flemish and European living lab projects, hosts workshops, benchmarks internal processes within the entire living lab community (and beyond), oversees an internal quality survey, and organizes fieldwork for iMinds' flagship, &lt;a href=&quot;http://digimeter.be&quot; target=_blank&quot;&gt;Digimeter&lt;/a&gt;, a report that tracks the ownership and use of media (technology) among the Flemish population.</style></custom3></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Dimitri Schuurman</style></author><author><style face="normal" font="default" size="100%">Lieven De Marez</style></author><author><style face="normal" font="default" size="100%">Pieter Ballon</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">The Impact of Living Lab Methodology on Open Innovation Contributions and Outcomes</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">collaboration</style></keyword><keyword><style  face="normal" font="default" size="100%">distributed innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">entrepreneur</style></keyword><keyword><style  face="normal" font="default" size="100%">Innovation management</style></keyword><keyword><style  face="normal" font="default" size="100%">living labs</style></keyword><keyword><style  face="normal" font="default" size="100%">Open innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">SME</style></keyword><keyword><style  face="normal" font="default" size="100%">startup</style></keyword><keyword><style  face="normal" font="default" size="100%">user innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">user involvement</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2016</style></year><pub-dates><date><style  face="normal" font="default" size="100%">01/2016</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/956</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">6</style></volume><pages><style face="normal" font="default" size="100%">7-16</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">Open innovation scholars as well as practitioners are still struggling with the practical implementation of open innovation principles in different contexts. In this article, we explore the value of a living lab approach for open innovation in small and medium-sized enterprises (SMEs). Using a case study approach, we compared 27 SME projects conducted by iMinds Living Labs from 2011 to 2015. The results suggest that a real-life intervention and a multi-method approach – both of which are methodological characteristics of living lab projects – increase the chance of generating actionable user contributions for the innovation under development. Moreover, the results also suggest that a living lab project yields maximal value when evolving from concept towards prototype. Besides these exploratory findings, this article also demonstrates that living lab projects are a perfect &quot;playground&quot; to test and validate assumptions from the open innovation literature.</style></abstract><issue><style face="normal" font="default" size="100%">1</style></issue><custom1><style face="normal" font="default" size="100%">iMinds and Ghent University
Dimitri Schuurman holds a PhD (2015) and Master's degree in Communication Sciences (2003) from Ghent University in Belgium. He joined the research group iMinds – MICT – Ghent University in Belgium in 2005 and started working at iMinds Living Labs in 2009. Together with his iMinds colleagues, Dimitri developed a specific living lab offering targeted at startups and SMEs, in which he has managed over 50 innovation projects. As a senior researcher, Dimitri is currently responsible for the methodology and academic valorization of living lab projects. He also coordinates a dynamic team of living lab researchers from iMinds – MICT – Ghent University. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. In early 2015, he finished his PhD entitled &lt;em&gt;Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation&lt;/em&gt;. </style></custom1><custom2><style face="normal" font="default" size="100%">iMinds and Ghent University
Lieven De Marez is Head of the research group for Media &amp; ICT (MICT) and Manager of iMinds Living Labs media activities at Ghent University in Belgium. He has obtained a Master in Communication Sciences (1999) and Marketing (2000) and wrote a PhD titled &lt;em&gt;Diffusion of ICT Innovations: More Accurate User Insight for Better Introduction Strategies&lt;/em&gt;. His main expertise is in the development of &quot;segmentation forecast&quot; tools for prior-to-launch adoption potential forecasts for new media and ICT innovations. He continuously seeks to explore new methodologies and understand emerging media use patterns and the impact of new media and ICT and making media innovation more user-centric. At the department of Communication Studies, he founded and coordinates the Master's program on New Media &amp; Society.</style></custom2><custom3><style face="normal" font="default" size="100%">European Network of Living Labs
Pieter Ballon is the International Secretary of the European Network of Living Labs (ENoLL). He specializes in business modelling, open innovation, and the mobile telecommunications industry. Formerly, he was Senior Consultant and Team Leader at TNO. From 2006 to 2007, he was the coordinator of the cross issue on business models of the Wireless World Initiative (WWI) that united five integrated projects in the EU 6th Framework Programme. He holds a PhD in Communication Sciences and an MA in Modern History.</style></custom3></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Carina Veeckman</style></author><author><style face="normal" font="default" size="100%">Dimitri Schuurman</style></author><author><style face="normal" font="default" size="100%">Seppo Leminen</style></author><author><style face="normal" font="default" size="100%">Mika Westerlund</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Linking Living Lab Characteristics and Their Outcomes: Towards a Conceptual Framework</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">co-creation</style></keyword><keyword><style  face="normal" font="default" size="100%">innovation ecosystem</style></keyword><keyword><style  face="normal" font="default" size="100%">Living lab</style></keyword><keyword><style  face="normal" font="default" size="100%">Open innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">user involvement</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2013</style></year><pub-dates><date><style  face="normal" font="default" size="100%">12/2013</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/748</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">3</style></volume><pages><style face="normal" font="default" size="100%">6-15</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">Despite almost a decade of living lab activity all over Europe, there still is a lack of empirical research into the practical implementation and the related outcomes of living labs. Therefore, this article proposes a framework to create a better understanding of the characteristics and outcomes of living labs. We investigate three living labs in Belgium and one in Finland to learn how the different building blocks of living lab environments contribute to the outputs of innovation projects launched within the lab. The findings imply that managers and researchers contemplating innovation in living labs need to consider the intended inputs and outcomes, and reframe their innovation activities accordingly. We formulate practical guidelines on how living labs should be managed on the levels of community interaction, stakeholder engagement, and methodological setup to succeed in implementing living lab projects and to create user-centred innovations. That way, living lab practitioners can work towards a more sustainable way of setting up living labs that can run innovation projects over a longer period of time. </style></abstract><issue><style face="normal" font="default" size="100%">12</style></issue><custom1><style face="normal" font="default" size="100%">iMinds
Carina Veeckman is a researcher at the Vrije Universiteit Brussel in Belgium, where she started working for the iMinds-SMIT research group in 2011. Until March 2013, Carina was responsible for the living lab methodology within the Flemish Living Lab Platform (FLELLAP), which included numerous projects within the smart grids, smart media, and smart cities domains with a test panel of 2,000 users. Her current research and interests are related to open data and the co-creation of mobile applications within a smart city context, and the willingness to share location information when using these applications. </style></custom1><custom2><style face="normal" font="default" size="100%">iMinds
Dimitri Schuurman is a Senior Researcher at the iMinds Media &amp; ICT (MICT) research group and is responsible for the methodology of living lab projects facilitated by iMinds iLab.o. His involvement in living labs started in 2010 with the Mediatuin and LeYLab living labs. To date, he has managed over 30 concrete living lab projects that deal with new media and innovative use of ICT. He is currently finishing his PhD on living labs at Ghent University in Belgium. </style></custom2><custom3><style face="normal" font="default" size="100%">Laurea University of Applied Sciences
Seppo Leminen holds positions as Principal Lecturer at the Laurea University of Applied Sciences and Adjunct Professor in the School of Business at Aalto University in Finland. He holds a doctoral degree in Marketing from the Hanken School of Economics and a licentiate degree in Information Technology from the Helsinki University of Technology (now the School of Electrical Engineering at Aalto University). His doctoral research focused on perceived differences and gaps in buyer-seller relationships in the telecommunication industry. His research and consulting interests include living labs, open innovation, value co-creation and capture with users, neuromarketing, relationships, services, and business models in marketing as well as management models in high-tech and service-intensive industries. </style></custom3><custom4><style face="normal" font="default" size="100%">Carleton University
Mika Westerlund, D. Sc. (Econ.) is an Assistant Professor at Carleton University’s Sprott School of Business in Ottawa, Canada. He previously held positions as a Postdoctoral Scholar in the Haas School of Business at the University of California Berkeley and in the School of Economics at Aalto University. Mika earned his doctoral degree in Marketing from the Helsinki School of Economics. His current research interests include open innovation, business strategy, and management models in high-tech and service-intensive industries. </style></custom4></record></records></xml>