%0 Journal Article %J Technology Innovation Management Review %D 2018 %T Editorial: Insights (October 2018) %A Chris McPhee %K customer foresight %K data analysis %K data mining %K design thinking %K digital platforms %K industry–academia collaboration %K machine learning %K market entry %K Open innovation %K service design %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 8 %P 3-4 %8 10/2018 %G eng %U https://timreview.ca/article/1188 %N 10 %1 Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa, Canada, and BScH and MSc degrees in Biology from Queen’s University in Kingston, Canada. He has nearly 20 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. %R http://doi.org/10.22215/timreview/1188 %0 Journal Article %J Technology Innovation Management Review %D 2018 %T How to Build Competencies for a Data-Driven Business: Keys for Success and Seeds for Failure %A Jyrki Koskinen %K best practices %K case projects %K data analysis %K data-intensive services %K design thinking %K experiences %K innovation platform %K service design %K service thinking %K team building %X Data analysis to create deep understanding and insights holds vast potential for innovation, but there is a severe shortage of data scientists. How then can a company create the competencies needed to obtain a competitive edge in the era of data-driven business? This article describes “Data Driven Business”, a program developed to coach company teams in Finland in the use of an innovation platform combining data analysis and service design using real-life case projects. The results suggest that this approach is an efficient way to build data-analysis competencies in a company: after taking the 14-week coaching course, 58% of the participating companies had launched a new product or service in the market within six months from the end of the course. After the program, a network called DOBit was established to share experiences among the members and to leverage data analysis and service thinking in society. This article describes the development and implementation of the course, its results and outcomes, and the keys for success and seeds for failure when attempting to build competencies for a data-driven business. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 8 %P 18-28 %8 10/2018 %G eng %U https://timreview.ca/article/1190 %N 10 %1 Avaamo Konsultointi Jyrki Koskinen is an entrepreneur running a consulting company Avaamo Konsultointi, which he started following his retirement from IBM, where he was in charge of university relations in Nordic countries and external relations and corporate responsibility in Finland. Before IBM, Jyrki worked as a management consultant for PriceWaterhouseCoopers and in managerial positions in companies Kesko Oyj, Anttila Oy, Tieto Oyj, VTT Technical Research Centre of Finland Ltd, and Nokia Oyj. He has a master’s degree in Information Systems from Turku University in Finland. Jyrki’s ambition is to develop a sustainable services society for improved welfare. His special areas of interest are next-generation innovation platforms together with ecosystems, services thinking, and open technology. He has experience in business strategies, especially digital business, organizational change, and transformation as well as IT strategies, IT management, business process development and program management. His key industries include ICT, healthcare, retail, telecommunication, and insurance. Jyrki was the director of DOB program working for COSS. %R http://doi.org/10.22215/timreview/1190 %0 Journal Article %J Technology Innovation Management Review %D 2017 %T Editorial: Insights (June 2017) %A Chris McPhee %K competitive intelligence %K creativity %K cybersecurity %K entrepreneurship %K internal communication management %K Internet of Things %K service design %K training %K university–industry collaboration %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 7 %P 3-4 %8 06/2017 %G eng %U http://timreview.ca/article/1079 %N 6 %1 Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa, Canada, and BScH and MSc degrees in Biology from Queen's University in Kingston, Canada. He has nearly 20 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express %R http://doi.org/10.22215/timreview/1079 %0 Journal Article %J Technology Innovation Management Review %D 2017 %T Effects of Business Model Development Projects on Organizational Culture: A Multiple Case Study of SMEs %A Ulla Santti %A Tuomo Eskelinen %A Mervi Rajahonka %A Kaija Villman %A Ari Happonen %K business model %K business model canvas %K competing values framework %K development project %K organizational culture %K service design %K SME %X Previous research has shown that links between organizational culture and innovativeness/performance may act as a “social glue” that helps a company develop organizational culture as a competitive advantage. In this study of three case companies, the organizational culture change due business model development projects is studied using the Competing Values Framework (CVF) tool and interviews with respondents about discovered changes. To reveal intervention and implied effects between business model development project and organizational culture changes, we used CIMO logic (context, intervention, mechanism, and outcome) to bridge practice and theory by explanatory, backward-looking research. Our case studies of companies in relatively short-duration business model development projects indicate that organizational culture may have some dynamic characteristics, for example, an increase of the adhocracy organizational type in all case companies or an increase in the hierarchical leadership type in one case company. Thus, the development of an organizational culture type can be partly controlled. Our results also indicated business model development projects do have a minor effect on organizational culture, even when development activities have not been put fully into practice. However, the more comprehensively business model development project activities have been put into practice, the larger the effect on organizational culture. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 7 %P 15-26 %8 08/2017 %G eng %U http://timreview.ca/article/1096 %N 8 %1 Savonia University of Applied Sciences Ulla Santti, MSc (Econ), has experience as a teacher of Business Administration and Marketing, and she is an expert on research, development, and innovation projects at the Savonia University of Applied Sciences in Finland. She has also undertaken SME business development through practical field work in healthcare, industrial factories, advertising, and the tourism industries. Currently, she is preparing her doctoral thesis at the Lappeenranta University of Technology, Finland. Her research interest includes business models and organizational culture development of SMEs with an interest in what kind of common ground, effects, and connections these concepts have on each other. %2 Savonia University of Applied Sciences Tuomo Eskelinen, PhD, works as an RDI Advisor at the Savonia University of Applied Sciences in Finland. His background is in Environmental Sciences, and his expertise and research interests include sustainable value networks, development of business partnerships, and sustainable business models. He organizes research, development, and innovation processes with enterprises and other organizations, with scientists, end users, and customers, from idea generation to business model development and commercialization. He has participated in more than 20 EU-funded projects in the fields of forestry, energy, food, water safety, and processing. He is experienced in performing and coordinating interdisciplinary, international, large-scale research projects, workshops and training. %3 South-Eastern Finland University of Applied Sciences XAMK Mervi Rajahonka, DSc (Econ), works as an RDI Advisor at the Small Business Center (SBC), currently a part of the South-Eastern Finland University of Applied Sciences XAMK, Finland. She has been working at the SBC for about 10 years, participating in numerous EU-funded projects. She earned her doctoral degree in Logistics from the Department of Information and Service Economy at Aalto University School of Business in Helsinki, Finland. She also holds a Master’s degree in Technology from the Helsinki University of Technology and a Master’s degree in Law from the University of Helsinki. Her research interests include sustainable logistics and supply chain management, business models, service modularity, and service innovations. Her research has been published in a number of journals in the areas of logistics, services, and operations management. %4 South-Eastern Finland University of Applied Sciences XAMK Kaija Villman, MMus in Arts Management, works as a Project Manager at the South-Eastern Finland University of Applied Sciences XAMK, Small Business Center (SBC), Finland. She has been working at the SBC for about 7 years, participating in numerous EU-funded projects in the fields of creative industries, service development, and digitalization. She is experienced in coordinating interdisciplinary projects, workshops, and training and she acted as the Project Manager for the PaKe Savo Project. %# Lappeenranta University of Technology Ari Happonen, DSc (Tech) is Head of Computer Science Bachelor programme in Innovation and Software at Lappeenranta University of Technology (LUT), Finland. Ari has been working for the LUT for more than 15 years, participating in numerous RDI projects with Finnish and international companies in the contexts of international logistics services, consumer products industries, service development, consultation, business development, mobile services, construction industries, digitalization, and so on. Ari has a long history working as an intermediate and collaboration facilitator in interdisciplinary projects, workshops, innovation facilitation, development mentoring, teaching, and training and has also acted as the LUT Project Manager for the Akseli project. %R http://doi.org/10.22215/timreview/1096 %0 Journal Article %J Technology Innovation Management Review %D 2017 %T Improving Internal Communication Management in SMEs: Two Case Studies in Service Design %A Tuomo Eskelinen %A Mervi Rajahonka %A Kaija Villman %A Ulla Santti %K business model %K internal communication management %K participative process %K service design %K stakeholder involvement %K training %X Effective information management is a success factor for business growth, but small and medium-sized enterprises (SMEs) face challenges in transferring knowledge and information from one organizational unit to another. In this study of two case companies, participative business model development processes were designed to identify challenges and solutions in internal communication management. A service design approach based on CIMO logic (context, intervention, mechanism, and output) showed that the participative business model technique and process can identify problems and challenges in internal communication management, as well as in the prioritization of actions. The process is a creative service design process including both divergent and convergent phases. The process increased motivation among personnel to find solutions, encouraged communication, and created joint understanding on how to solve problems. The technique helped to bring tacit information into use. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 7 %P 16-24 %8 06/2017 %G eng %U http://timreview.ca/article/1081 %N 6 %1 Savonia University of Applied Sciences Tuomo Eskelinen, PhD, works as an RDI Advisor at the Savonia University of Applied Sciences in Finland. His background is in Environmental Sciences, and his expertise and research interests include sustainable value networks, development of business partnerships, and sustainable business models. He organizes research, development, and innovation processes with enterprises and other organizations, with scientists, end users, and customers, from idea generation to business models development and commercialization. He has participated in more than 20 EU-funded projects in the fields of forestry, energy, food, water safety, and processing. He is experienced in performing and coordinating interdisciplinary, international, large-scale research projects, workshops and training. %2 South-Eastern Finland University of Applied Sciences XAMK Mervi Rajahonka, DSc (Econ), works as an RDI Advisor at the Small Business Center (SBC), currently a part of the South-Eastern Finland University of Applied Sciences XAMK, Finland. She has been working at the SBC for about 10 years, participating in numerous EU-funded projects. She earned her doctoral degree in Logistics from the Department of Information and Service Economy at Aalto University School of Business in Helsinki, Finland. She also holds a Master’s degree in Technology from the Helsinki University of Technology and a Master’s degree in Law from the University of Helsinki. Her research interests include sustainable logistics and supply chain management, business models, service modularity, and service innovations. Her research has been published in a number of journals in the areas of logistics, services, and operations management. %3 South-Eastern Finland University of Applied Sciences XAMK Kaija Villman, MMus in Arts management, works as a Project Manager at the South-Eastern Finland University of Applied Sciences XAMK, Small Business Center, Finland. She has been working at the SBC for about 7 years, participating in numerous EU-funded projects in the fields of creative industries, service development, and digitalization. She is experienced in coordinating interdisciplinary projects, workshops, and training and she acted as the Project Manager for the PaKe Savo Project. %4 Savonia University of Applied Sciences Ulla Santti, MSc (Econ), has experience as a teacher of Business Administration and Marketing, and she is an expert on research, development, and innovation projects at the Savonia University of Applied Sciences in Finland. She has also undertaken SME business development through practical field work in healthcare, industrial factories, advertising, and the tourism industries. Currently, she is preparing her doctoral thesis at the Lappeenranta University of Technology, Finland. Her research interest includes business models and organizational culture development of SMEs with an interest in what kind of common ground, effects, and connections these concepts have on each other. %R http://doi.org/10.22215/timreview/1081 %0 Journal Article %J Technology Innovation Management Review %D 2015 %T A Technology-Assisted Design Methodology for Employee-Driven Innovation in Services %A Kentaro Watanabe %A Ken Fukuda %A Takuichi Nishimura %K design methodology %K employee-driven innovation %K observation %K representation %K service design %K service innovation %X The role of employees is becoming more important in managing complex service processes and in serving the variety of customer needs in the service industry. Within efforts to promote innovation in service fields, employee-driven innovation and service design are gaining attention. Though the relationship between employee-driven innovation and service design has been discussed, the effectiveness of service-design methodologies for employee-driven innovation has not been studied sufficiently. In this article, we propose a technology-assisted design methodology to promote employee-driven innovation in services. Through our case study at an elderly-care facility, we confirmed that the proposed design methodology assisted by the communication support system could trigger employee-driven innovation and expand its influence in the service field. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 5 %P 6-14 %8 02/2015 %G eng %U http://timreview.ca/article/869 %N 2 %1 National Institute of Advanced Industrial Science and Technology Kentaro Watanabe is a Research Scientist in Center for Service Research at the National Institute of Advanced Industrial Science and Technology (AIST) in Japan. He holds a PhD in Engineering from the Graduate School of System Design at Tokyo Metropolitan University. His research interests includes design theory and methodology of products/services, service process analysis, service engineering, and product-service systems. %2 National Institute of Advanced Industrial Science and Technology Ken Fukuda is a Senior Research Scientist in the Center for Service Research at the National Institute of Advanced Industrial Science and Technology (AIST) in Japan. He holds a PhD in Information Science from the University of Tokyo in Japan, and he has held visiting positions at the University of Tokyo and Waseda University. He specializes in knowledge engineering, text mining, natural language processing, and the semantic web, with particular interests in healthcare, smart cities, open government, and social computing. %3 National Institute of Advanced Industrial Science and Technology Takuichi Nishimura is a Team Leader of the Service Process Modeling Research Team in the Center for Service Research at the National Institute of Advanced Industrial Science and Technology (AIST) in Japan. He holds a PhD in Engineering from the Graduate School of Engineering at Osaka University in Japan. His research interests include healthcare services, computer-supported cooperative work, service process analysis, and service engineering. %R http://doi.org/10.22215/timreview/869 %0 Journal Article %J Technology Innovation Management Review %D 2014 %T Designing and Managing Value Co-Creation in KIBS Engagements %A Lysanne Lessard %K case study %K KIBS %K knowledge-intensive business services %K service design %K service management %K value co-creation %X Knowledge-intensive business services (KIBS) such as IT development, IT outsourcing, and research and development (R&D) services have become a key component of most industrialized economies; they have been identified as an important source of employment growth in many countries and help improve the performance of firms belonging to most other sectors. KIBS have been discussed in innovation-related literature for over 15 years, with the assumption that models of innovation developed for manufacturing firms were not appropriate for them. This body of literature has also helped to identify the key characteristics and types of KIBS. However, although some empirical studies have investigated KIBS at the level of management – for example, how to manage customers’ co-production processes – there has not been much research on how to successfully establish and manage engagements among KIBS providers, clients, and other collaborators. Moreover, informal conversations with KIBS professionals show that these activities are often approached in an ad hoc manner. Yet, given the importance of KIBS, taking a more systematic approach to their design and management could improve the contribution of knowledge-intensive business service activities to our economy. This article proposes a framework for the design and management of KIBS engagements. The framework has been developed from a multiple-case study of academic R&D service engagements, as one type of KIBS engagement. It consists of a set of information to be gathered and questions to be asked by professionals responsible for establishing, monitoring, and managing KIBS engagements. The information and questions are articulated around two key processes of collaborative value creation (or value co-creation) in KIBS engagements: i) the alignment of actors’ interests, value propositions, and resources, and ii) the actors’ ability to integrate the engagement’s deliverables and outcomes as a basis for their perception of the engagement’s value. Using this framework could help to establish more successful collaborations among KIBS providers, clients, and partners; it should also help to monitor the performance of a given KIBS engagement in terms of its collaborative processes, deliverables, and outcomes from the varied perspectives of participating parties. Although the framework accounts for these different and sometimes conflicting perspectives, it is intended to be used by KIBS provider firms whose success depends at least in part from their ability to manage collaborative relationships. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 4 %P 36-43 %8 07/2014 %G eng %U http://timreview.ca/article/811 %N 7 %1 University of Ottawa Lysanne Lessard is Assistant Professor at the University of Ottawa’s Telfer School of Management in Ottawa, Canada. Her research focuses on the development of design and modelling approaches for inter-organizational contexts such as knowledge-intensive business service (KIBS) engagements. In these contexts, she investigates how organizational actors and ICTs form infrastructures in which information and knowledge are collaboratively created, shared, and transformed. This understanding leads to the creation of models, methods, and ICTs for the design, development, and evaluation of service systems. The results of this research enable greater value creation and innovation in today’s networked economies. %R http://doi.org/10.22215/timreview/811 %0 Journal Article %J Technology Innovation Management Review %D 2014 %T Editorial: Service and Innovation (May 2014) %A Chris McPhee %A Risto Rajala %A Marja Toivonen %A Mika Westerlund %K collaboration %K innovation indicators %K innovation practices %K intellectual property %K knowledge-intensive business services %K living labs %K online gaming %K service business development %K service design %K service innovation %K service-dominant logic %K trademarks %K value chains %K value creation %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 4 %P 3-5 %8 05/2014 %G eng %U http://timreview.ca/article/788 %N 5 %1 Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa and BScH and MSc degrees in Biology from Queen's University in Kingston. He has over 15 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. %2 Aalto University Risto Rajala, D.Sc. (Econ) is an Assistant Professor in the Department of Industrial Engineering and Management at Aalto University in Helsinki, Finland. Dr. Rajala holds a PhD in Information Systems Science from the Aalto University School of Business. His recent research has dealt with management of complex service systems, development of digital services, service innovation, and business model performance. Rajala’s specialties include management of industrial services, collaborative service innovation, knowledge management, and design of digital services. %3 VTT Technical Research Centre Marja Toivonen is Research Professor at VTT Technical Research Centre of Finland, her specialty being service innovation and service business models. She is also Adjunct Professor at Aalto University in Helsinki, Finland. Marja has written several articles on service-related topics and been an invited speaker in many international conferences focusing on these topics. She is a council member of the European Association for Research on Services (RESER), and she is a member of the European Union's 2013–2014 High-Level Expert Group on Business Services. %4 Carleton University Mika Westerlund, D.Sc. (Econ) is an Assistant Professor at Carleton University’s Sprott School of Business in Ottawa, Canada. He previously held positions as a Postdoctoral Scholar in the Haas School of Business at the University of California Berkeley and in the School of Economics at Aalto University. Mika earned his doctoral degree in Marketing from the Helsinki School of Economics. His doctoral research focused on software firms’ business models and his current research interests include open and user innovation, business strategy, and management models in high-tech and service-intensive industries. %R http://doi.org/10.22215/timreview/788