%0 Journal Article %J Technology Innovation Management Review %D 2018 %T Editorial: Insights (May 2018) %A Chris McPhee %K business models %K co-creation %K drop out %K entrepreneurship %K facilitation %K innovation %K internationalization %K lean global startups %K living labs %K services %K servitization %K stakeholders %K users %K value propositions %K value-in-use %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 8 %P 3-4 %8 05/2018 %G eng %U http://timreview.ca/article/1154 %N 5 %1 Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa, Canada, and BScH and MSc degrees in Biology from Queen’s University in Kingston, Canada. He has nearly 20 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. %R http://doi.org/10.22215/timreview/1154 %0 Journal Article %J Technology Innovation Management Review %D 2014 %T Accessing Value-in-Use Information by Integrating Social Platforms into Service Offerings %A Ville Eloranta %A Juho-Ville Matveinen %K platforms %K service systems %K service-dominant logic %K social media %K value-in-use %X This article proposes a new approach for assessing the value derived from using a service offering (i.e., value-in-use) through the utilization of “social platforms.” We define a social platform as an adaptable digital service environment that enables the co-creation of value through social interactions with other service systems. By reviewing the relevant literature, detailed propositions are built based on the integration of theoretical concepts, thereby combining the literature on service-dominant logic, platforms, and social media. The primary argument of the article is that embedding social platforms in a company's services may result in more efficient retrieval and understanding of customer insights, better management of customer intelligence, and ultimately higher value-in-use. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 4 %P 26-34 %8 04/2014 %G eng %U http://timreview.ca/article/782 %N 4 %1 Aalto University Ville Eloranta, MSc (Tech), is a doctoral student in the Service Engineering and Management (SEM) research group at Aalto University School of Science, Finland. Ville joined academia in 2012 after seventeen years in digital service design business and seven years of entrepreneurship. Ville’s research interests cover manufacturers’ service infusion/servitization, service networks, and service platforms. Currently, he is focusing on studying the sources of competitive advantage in service networks and methods of agile service network orchestration. %2 Diagonal Juho-Ville Matveinen, MSc (Tech), is a business designer at Diagonal, an acclaimed service design agency in Finland. His forte is organization development and the strategic planning of service ecosystems in addition to managing change as part of business development activities. He has a background in research at the Department of Industrial Engineering and Management at Aalto University School of Science, where he focused on researching digital service platforms and their application in business development. %R http://doi.org/10.22215/timreview/782 %0 Journal Article %J Technology Innovation Management Review %D 2014 %T Editorial: Service and Innovation (April 2014) %A Chris McPhee %A Marja Toivonen %A Risto Rajala %A Mika Westerlund %K internationalization %K knowledge-intensive business services %K service business development %K service innovation %K service providers %K social platforms %K value chains %K value creation %K value-in-use %K word-of-mouth communication %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 4 %P 3-5 %8 04/2014 %G eng %U http://timreview.ca/article/779 %N 4 %1 Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa and BScH and MSc degrees in Biology from Queen's University in Kingston. He has over 15 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. %2 VTT Technical Research Centre Marja Toivonen is Research Professor at VTT Technical Research Centre of Finland, her specialty being service innovation and service business models. She is also Adjunct Professor at Aalto University in Helsinki, Finland. Marja has written several articles on service-related topics and been an invited speaker in many international conferences focusing on these topics. She is a council member of the European Association for Research on Services (RESER), and she is a member of the European Union's 2013–2014 High-Level Expert Group on Business Services. %3 Aalto University Risto Rajala, D.Sc. (Econ) is an Assistant Professor in the Department of Industrial Engineering and Management at Aalto University in Helsinki, Finland. Dr. Rajala holds a PhD in Information Systems Science from the Aalto University School of Business. His recent research has dealt with management of complex service systems, development of digital services, service innovation, and business model performance. Rajala’s specialties include management of industrial services, collaborative service innovation, knowledge management, and design of digital services. %4 Carleton University Mika Westerlund, D.Sc. (Econ) is an Assistant Professor at Carleton University’s Sprott School of Business in Ottawa, Canada. He previously held positions as a Postdoctoral Scholar in the Haas School of Business at the University of California Berkeley and in the School of Economics at Aalto University. Mika earned his doctoral degree in Marketing from the Helsinki School of Economics. His doctoral research focused on software firms’ business models and his current research interests include open and user innovation, business strategy, and management models in high-tech and service-intensive industries. %R http://doi.org/10.22215/timreview/779