%0 Journal Article %J Technology Innovation Management Review %D 2019 %T Mastering the Digital Transformation Process: Business Practices and Lessons Learned %A Lucija Ivančić %A Vesna Bosilj Vukšić %A Mario Spremić %K case study %K change management %K digital business %K digital model %K digital transformation %K digital transformation model %K digitization %K human capital %K Innovation management %K talent management %X Due to its unique features and accessibility, the focus of implementing digital technology is no longer just to improve internal operations, but to expand internal dimensions, reach customers and external partners, affect services, integrate processes, disrupt markets, and fundamentally change industries. It is no surprise that the notion of digital transformation has garnered much research interest, especially from the practitioners’ point of view, but academic achievements are somehow lagging behind, possibly because frameworks for digital transformation are still evolving. In this article, we tried to address that gap by conducting holistic research of digital transformation in companies. We used a series of in-depth interviews to inform comprehensive case studies of three companies from different industries that are in different stages of digital transformation. We carefully investigated the companies’ experiences in the process of digital transformation, which are discussed here to provide valid theoretical framing. We conclude that, in addition to technology adoption, important factors for successful digital transformation are the ability of an organization to change and operational excellence in the integration of external digital services with internal IT support. In that light, we summarize our findings in a form of discovered (sub)dimensions that are the basis for the proposed digital transformation framing, while the narratives and case experiences provide with examples of best practice. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 9 %P 36-50 %8 02/2019 %G eng %U https://timreview.ca/article/1217 %N 2 %1 University of Zagreb Lucija Ivančić is a Teaching and Research Assistant in Business Computing, Business Process Management, and Data Management, and a PhD candidate in the Department of Informatics of the Faculty of Economics and Business at the University of Zagreb, Croatia. Her current research interests lie in business process modelling and management, IT management, data management, and digital transformation, and at the intersection of these fields. She received two Dean’s awards for previous papers on discrete-event simulation modelling and information systems auditing. %2 University of Zagreb Vesna Bosilj Vukšić is a Professor of Business Process Management and Business Computing in the Department of Informatics of the Faculty of Economics and Business, at the University of Zagreb, Croatia. Her current research interests are in modelling and the management of business processes, information systems development, and digital transformation. Vesna has a teaching experience in undergraduate and postgraduate courses. She participates actively in research within the framework of the Ministry of Science and Technology’s scientific projects, and is a member of international scientific research projects. She is a member of editorial boards and a reviewer of international scientific journals. %3 University of Zagreb Mario Spremić is a Professor of ICT Governance and Digital Business in the Department of Informatics of the Faculty of Economics and Business at the University of Zagreb, Croatia. His current research interests are in digital transformation, digital technologies, ICT governance, cybersecurity, and IT auditing. Mario is teaching on these topics at the undergraduate and postgraduate levels, including some international engagements including as a guest lecturer at Imperial College London. He is a member of editorial boards and a reviewer of international scientific journals. %R http://doi.org/10.22215/timreview/1217