TY - JOUR T1 - Agile New Service Development in an Interdisciplinary Context JF - Technology Innovation Management Review Y1 - 2015 A1 - Sabrina Cocca A1 - Ann-Mareen Franke A1 - Simone Schell KW - agile KW - engineering and automation KW - interdisciplinarity KW - KIBS KW - knowledge-intensive business services KW - life sciences KW - new service development KW - service engineering AB - This article it shows the role of services in a highly interdisciplinary context: promoting cooperation between organizations in the life sciences industry and in the engineering and automation industry. It provides insights on how required offerings of knowledge-intensive business services (KIBS) are developed systematically based on a simple service engineering process model. In addition to the content-related view of new service development, findings from a meta-view are presented. Cooperating researchers and practitioners in the new-service development process observed their own collaboration and how the applied service engineering model had to be modified dynamically to the requirements of the use case. The results show that an easy-to-use service engineering model in a highly interdisciplinary context has benefits, but success is dependent on the joint efforts of an accordingly interdisciplinary team of engineers and natural scientists; a close communication with the customers both from the life sciences industry and the engineering and automation industry; and a more agile approach. PB - Talent First Network CY - Ottawa VL - 5 UR - http://timreview.ca/article/872 IS - 2 U1 - Fraunhofer IAO Sabrina Verena Cocca is Researcher and Project Manager in the Competence Team for New Service Development at Fraunhofer Institute for Industrial Engineering IAO in Stuttgart, Germany. She holds a Dipl. rer. com. in Communication Science from the University of Hohenheim, also in Stuttgart, Germany, with a focus on information and communication technology and corporate communications. She has worked on different scientific research projects in the field of green services, user integration in the development of new services, and the integration of service and product lifecycle management. U2 - BioRegio STERN Management GmbH Ann-Mareen Franke is a Project Manager at BioRegio STERN Management GmbH, where she assembles cross-industry projects to develop pioneering technologies for efficient production processes for life sciences companies. Dr. Franke studied Biology at the University of Tübingen in Germany, after which she joined the German Cancer Research Center in Heidelberg, Germany. Her work on special issues in carcinogenesis earned her a doctorate at the Faculty of Biosciences at Heidelberg University in 2013. Dr. Franke is a multi-skilled professional with a proven track record of managing complex projects in interdisciplinary environments. U3 - BioRegio STERN Management GmbH Simone Schell is a Bio- and Process Technology Engineer at BioRegio STERN Management GmbH, where she uses her interdisciplinary knowledge of science and engineering within the ELSA project to connect the life sciences industry with the automation and engineering sector. This article arose from a portion of her Business Engineering Master's thesis on service development for knowledge-intensive business services (KIBS) at Baden-Württemberg Cooperative State University in Germany. ER - TY - JOUR T1 - Designing and Managing Value Co-Creation in KIBS Engagements JF - Technology Innovation Management Review Y1 - 2014 A1 - Lysanne Lessard KW - case study KW - KIBS KW - knowledge-intensive business services KW - service design KW - service management KW - value co-creation AB - Knowledge-intensive business services (KIBS) such as IT development, IT outsourcing, and research and development (R&D) services have become a key component of most industrialized economies; they have been identified as an important source of employment growth in many countries and help improve the performance of firms belonging to most other sectors. KIBS have been discussed in innovation-related literature for over 15 years, with the assumption that models of innovation developed for manufacturing firms were not appropriate for them. This body of literature has also helped to identify the key characteristics and types of KIBS. However, although some empirical studies have investigated KIBS at the level of management – for example, how to manage customers’ co-production processes – there has not been much research on how to successfully establish and manage engagements among KIBS providers, clients, and other collaborators. Moreover, informal conversations with KIBS professionals show that these activities are often approached in an ad hoc manner. Yet, given the importance of KIBS, taking a more systematic approach to their design and management could improve the contribution of knowledge-intensive business service activities to our economy. This article proposes a framework for the design and management of KIBS engagements. The framework has been developed from a multiple-case study of academic R&D service engagements, as one type of KIBS engagement. It consists of a set of information to be gathered and questions to be asked by professionals responsible for establishing, monitoring, and managing KIBS engagements. The information and questions are articulated around two key processes of collaborative value creation (or value co-creation) in KIBS engagements: i) the alignment of actors’ interests, value propositions, and resources, and ii) the actors’ ability to integrate the engagement’s deliverables and outcomes as a basis for their perception of the engagement’s value. Using this framework could help to establish more successful collaborations among KIBS providers, clients, and partners; it should also help to monitor the performance of a given KIBS engagement in terms of its collaborative processes, deliverables, and outcomes from the varied perspectives of participating parties. Although the framework accounts for these different and sometimes conflicting perspectives, it is intended to be used by KIBS provider firms whose success depends at least in part from their ability to manage collaborative relationships. PB - Talent First Network CY - Ottawa VL - 4 UR - http://timreview.ca/article/811 IS - 7 U1 - University of Ottawa Lysanne Lessard is Assistant Professor at the University of Ottawa’s Telfer School of Management in Ottawa, Canada. Her research focuses on the development of design and modelling approaches for inter-organizational contexts such as knowledge-intensive business service (KIBS) engagements. In these contexts, she investigates how organizational actors and ICTs form infrastructures in which information and knowledge are collaboratively created, shared, and transformed. This understanding leads to the creation of models, methods, and ICTs for the design, development, and evaluation of service systems. The results of this research enable greater value creation and innovation in today’s networked economies. ER - TY - JOUR T1 - Finnish Knowledge-Intensive Business Services in China: Market Entry and Position in the Value Chain JF - Technology Innovation Management Review Y1 - 2014 A1 - Sen Bao A1 - Marja Toivonen KW - internationalization of services KW - KIBS KW - knowledge-intensive business services KW - Western companies in China AB - The internationalization of companies offering knowledge-intensive business services (KIBS) plays an important role in the general process of globalization. As the largest emerging market, China is attractive for Western KIBS. This article presents a case study on Finnish KIBS in China. Three companies in "clean tech" engineering, eco-cities design, and 3D media solutions describe the challenges and promoting factors in entering the Chinese markets. The study also examines the various ways of positioning the firm in the value chain through the roles of an integrator, a concept developer, and a multi-stage actor. Our findings illustrate the new business opportunities provided by China in advanced service sectors focusing on sustainability issues and creative content. PB - Talent First Network CY - Ottawa VL - 4 UR - http://timreview.ca/article/784 IS - 4 U1 - Aalto University Sen Bao is PhD candidate in the School of Science at Aalto University in Helsinki, Finland, where he also holds a Master’s degree in Service Management and Engineering. He also works as Research Scientist in Business Ecosystems Development at VTT Technical Research Centre of Finland. He has over 4 years’ working experience in service industries, half of it in the ICT sector. Currently, his research interests focus on service business development and internationalization of services. He is carrying out a research project on the service activities of Finnish manufacturers and technological knowledge-intensive business services (KIBS) in China. U2 - VTT Technical Research Centre Marja Toivonen is Research Professor at VTT Technical Research Centre of Finland, her specialty being service innovation and service business models. She is also Adjunct Professor at Aalto University in Helsinki, Finland. Marja has written several articles on service-related topics and been an invited speaker in many international conferences focusing on these topics. She is a council member of the European Association for Research on Services (RESER), and she is a member of the European Union's 2013–2014 High-Level Expert Group on Business Services. ER - TY - JOUR T1 - Using Trademarks to Measure Innovation in Knowledge-Intensive Business Services JF - Technology Innovation Management Review Y1 - 2014 A1 - Matthias Gotsch A1 - Christiane Hipp KW - innovation KW - innovation indicator KW - KIBS KW - knowledge-intensive business services KW - trademarks AB - We present an empirical approach to measuring service innovation on the company level through the analysis of trademarks. Prior empirical investigations in several industries have shown that a trademark may be used as an innovation indicator. This article explores the use and relevance of trademarks by conducting a survey in the knowledge-intensive business services (KIBS) industries with 278 participating companies. Our survey results explain the use of trademarks as a way to protect innovation and intellectual property for KIBS. In sum, we show that trademarks can be described as adequate and useful indicators to measure new service innovations in the KIBS industries. Additionally, we show that trademarks have the potential to overcome weaknesses of traditional measurement concepts towards KIBS innovation and might make special surveys redundant in the future. PB - Talent First Network CY - Ottawa VL - 4 UR - http://timreview.ca/article/790 IS - 5 U1 - Fraunhofer Institute for Systems and Innovation Research ISI Matthias Gotsch is a senior researcher in the Competence Center for Industrial and Service Innovations at the Fraunhofer Institute for Systems and Innovation Research ISI in Karlsruhe, Germany. He holds a PhD from Brandenburg Technical University of Cottbus for his research on innovation measurement in the knowledge-intensive services industry and a German university diploma in Industrial Engineering with the focus on industrial business, technology, and innovation management from the University of Erlangen-Nürnberg. He has expertise in service innovations, industrial services, and designing innovative service-based business models and has contributed several papers and articles to the field of service science. U2 - Technical University Cottbus Christiane Hipp is Dean and Professor for Organisation, Human Resource Management and General Management at the Technical University Cottbus, Germany. She received her diploma in Industrial Engineering in 1994 and her PhD in Economics in 1999. From 1995 until 1999. Christiane was a Research Associate at the Fraunhofer Institute for Systems and Innovation Research. She received her postdoctoral lecture qualification in 2005. Her areas of interest include demographical change, service innovation, innovation strategies, intellectual property, and innovation processes. ER -