TY - JOUR T1 - The Evolution of Intermediary Activities: Broadening the Concept of Facilitation in Living Labs JF - Technology Innovation Management Review Y1 - 2016 A1 - Louna Hakkarainen A1 - Sampsa Hyysalo KW - co-design KW - elderly care KW - facilitation KW - health technology KW - innovation intermediaries KW - Living lab AB - Innovation intermediaries play an important role in open innovation endeavours. In living lab projects, where different professional identities and organizational cultures are at play, intermediary actors facilitate learning between stakeholders and manage tensions and conflicts of interest. The current living lab literature recognizes the importance and multifacetedness of these actors, but does not shed light on the work they do at a more practical level. Our study seeks to capture the variety and evolution of work tasks of user-side innovation intermediaries during and after a four-year technology project in a living lab. The study explores how these mediating actors tackle the everyday challenges of a living lab project. This article is grounded on a longitudinal qualitative case study of a innovation process for a floor monitoring system for elderly care – the "smart floor". PB - Talent First Network CY - Ottawa VL - 6 UR - http://timreview.ca/article/960 IS - 1 U1 - Aalto University Louna Hakkarainen, Lic.Soc.Sc., is a doctoral candidate in the School of Art, Design and Architecture of Aalto University in Helsinki, Finland. She holds a licentiate degree from the University of Helsinki’s Faculty of Social Sciences. Her research focuses on social shaping of technology, living lab collaboration, and facilitation. U2 - Aalto University Sampsa Hyysalo is an Associate Professor in Co-Design at the Aalto University School of Art, Design and Architecture and a Senior Researcher at the Aalto University School of Economics in Helsinki, Finland. Sampsa’s research and teaching focus on user involvement in innovation and the co-evolution of technologies, practices and organizations. He received his PhD in Behavioral Sciences from the University of Helsinki and holds a Docentship in Information Systems, specialising in user-centred design. ER -