TY - JOUR T1 - Innovation in Services: A Literature Review JF - Technology Innovation Management Review Y1 - 2014 A1 - Rabeh Morrar KW - assimilation approach KW - demarcation approach KW - economic performance KW - innovation KW - service innovation KW - synthesis approach AB - The article reviews the literature relevant to innovation in services, which has flourished since the 1990s. We discuss the definition of service and to what extent the characteristics of service output have influenced the conceptualization of innovation in services. Then, based on the literature review, we develop a conceptual framework for innovation in service sector, which classifies innovation in service sector into three main approaches: i) assimilation, where innovation in the service sector is assimilated from innovation in manufacturing sector; ii) demarcation, which differentiates innovation in service sector from the traditional conceptualization of innovation in manufacturing sector; and iii) synthesis, which aggregates both assimilation and demarcation approaches within a common conceptual framework. We discuss the relationship between innovation in services and economic performance using productivity and employment as two indicators of performance. PB - Talent First Network CY - Ottawa VL - 4 UR - http://timreview.ca/article/780 IS - 4 U1 - An-Najah National University Rabeh Morrar is an Assistant Professor of Innovation Economics at An-Najah National University in Nablus, Palestine. Rabeh's doctoral dissertation from Lille 1 University in France focused on public-private innovation networks in the service sector, and his current research is focused on innovation in the service sector, R&D management, and technology management. Rabeh is also CEO of BEST, a small business in Palestine that provides innovation solutions and training. ER -