TY - JOUR T1 - Q&A. What Is Customer Value and How Do You Deliver It? JF - Technology Innovation Management Review Y1 - 2012 A1 - Aparna Shanker KW - customer feedback KW - customer value KW - market orientation KW - value proposition PB - Talent First Network CY - Ottawa VL - 2 UR - http://timreview.ca/article/525 IS - 2 U1 - Carleton University Aparna Shanker is a customer applications engineer with Alcatel-Lucent in Ottawa, where her job focus is on IP networks and the 4G LTE Evolved Packet Core. She is also currently a graduate student in the Technology Innovation Management program at Carleton University. Her research interests include open source businesses and customer value management. She holds an undergraduate degree in Computer Engineering from Queen's University, Kingston. ER -