TY - JOUR T1 - Software-as-a-Service Offer Differentiation by Business Unit JF - Open Source Business Resource Y1 - 2011 A1 - Islam Balbaa AB - This article summarizes the author's recent research into the fit between software-as-a-service (SaaS) tools and the requirements of particular business units. First, an overview of SaaS is provided, including a summary of its benefits to users and software vendors. Next, the approach used to gather and analyze data about the SaaS solutions offered on the Force.com AppExchange is outlined. Finally, the article describes the managerial implications of this research. PB - Talent First Network CY - Ottawa UR - http://timreview.ca/article/419 IS - February 2011 U1 - Kinaxis Islam Balbaa is a Technical Business Analyst at Kinaxis. He recently completed his Master's thesis on "Software as a Service Offer Differentiation based on Suitability for Particular Business Units" in the Technology Innovation Management Program at Carleton University in Ottawa. He also holds a Communications Engineering degree from Carleton University and has worked as an Application Specialist at Montera Corporation. ER -