TY - JOUR T1 - Human Factors in Living Lab Research JF - Technology Innovation Management Review Y1 - 2021 A1 - Nele A.J. De Witte A1 - Leen Broeckx A1 - Sascha Vermeylen A1 - Vicky Van Der Auwera A1 - Tom Van Daele KW - human factors KW - Living lab KW - methodology KW - safety KW - usability AB - Human factors research is still in its infancy in healthcare and other fields. Yet it has the potential to allow organisations and living labs to assess and improve innovation quality, while closely involving potential end users. "Human factors" involve a scientific focus on the interaction between individuals and systems with the goal of improving safety, performance, and user acceptability. Studies simulating challenging real-life circumstances in selected samples and using a multi-method approach can provide important insights for organisations and governments and allow for better and safer services for the end user. By combining existing theory and case examples, the current paper aims to situate human factors research and to help researchers determine when and how this methodology could be applied. PB - Talent First Network CY - Ottawa VL - 11 UR - timreview.ca/article/1462 IS - 9/10 U1 - LiCalab Living and Care Lab Nele A.J. De Witte is the scientific coordinator of LiCalab Living and Care Lab, where she is committed to the scientific valorization of living lab methodologies and supports the design of high-quality user research. She is also a senior researcher at the Expertise Unit Psychology, Technology & Society of Thomas More University of Applied Sciences (Belgium), with specialization in e-mental health and attitudes towards technology in mental healthcare. She holds a PhD in Psychology and has 10 years of research experience, mostly in the field of practice-oriented research. U2 - LiCalab Living and Care Lab Leen Broeckx is a researcher at Thomas More University of Applied Sciences (Belgium) where she started working in 2013 as a panel manager for LiCalab Living and Care Lab. Within the team, Leen is responsible for the community of end users. She supports projects with recruitment, facilitation, and reporting. She is an expert in co-creation methodologies. She holds a master’s degree in Communication Sciences from Vrije Universiteit Brussel in Belgium. U3 - LiCalab Living and Care Lab Sascha Vermeylen is a researcher at Thomas More University of Applied Sciences (Belgium). In 2018, she kicked off her career as a junior panel manager at LiCalab Living and Care Lab. Sascha manages the end user panel, alongside Leen Broeckx, and maintains the segmented database that consists of ca 1,500 elderly persons, and more than 600 caregivers and care organizations. She supports projects with recruitment of end-users and facilitates testing and reporting to companies. She holds a master’s degree in social economic sciences from the University of Antwerp and has completed Academic Teacher Training. U4 - LiCalab Living and Care Lab Vicky Van Der Auwera is a researcher at Thomas More University of Applied Sciences (Belgium), which she helped to start in 2012, in close collaboration with the City of Turnhout. She is currently responsible for the operational management of LiCalab. In that capacity she leads both EU-projects as well as private assignments. Vicky holds a master’s degree in Engineering Sciences from Brussels University Belgium, where she graduated as a civil mechanical-electrical engineer. Prior to her current position, she worked for 14 years in a private sector area of mechanical engineering as Research Manager. U5 - Thomas More University of Applied Sciences Tom Van Daele is head of the Expertise Unit Psychology, Technology & Society at Thomas More University of Applied Sciences (Belgium), and convenor of the Project Group on eHealth of the European Federation of Psychologists’ Associations. As a clinical psychologist (PhD), he focuses primarily on translating insights and tools from theory to practice-oriented applications and services. His primary field of research is e-mental health, the use of technology in mental healthcare. This practice-oriented focus is also supplemented with more basic research, through his positions at both KU Leuven and Queen’s University Belfast. ER -