02420nas a2200289   4500008004100000022001400041245008900055210006900144260004200213300001000255490000600265520153200271653001501803653002201818653002101840653001801861653002701879653003301906653001701939653001801956653002601974653002202000100002202022700002802044700002002072856003802092       2019                        eng d  a1927-032100aMastering the Digital Transformation Process: Business Practices and Lessons Learned0 aMastering the Digital Transformation Process Business Practices   aOttawabTalent First Networkc02/2019  a36-500 v93 aDue to its unique features and accessibility, the focus of implementing digital technology is no longer just to improve internal operations, but to expand internal dimensions, reach customers and external partners, affect services, integrate processes, disrupt markets, and fundamentally change industries. It is no surprise that the notion of digital transformation has garnered much research interest, especially from the practitioners’ point of view, but academic achievements are somehow lagging behind, possibly because frameworks for digital transformation are still evolving. In this article, we tried to address that gap by conducting holistic research of digital transformation in companies. We used a series of in-depth interviews to inform comprehensive case studies of three companies from different industries that are in different stages of digital transformation. We carefully investigated the companies’ experiences in the process of digital transformation, which are discussed here to provide valid theoretical framing. We conclude that, in addition to technology adoption, important factors for successful digital transformation are the ability of an organization to change and operational excellence in the integration of external digital services with internal IT support. In that light, we summarize our findings in a form of discovered (sub)dimensions that are the basis for the proposed digital transformation framing, while the narratives and case experiences provide with examples of best practice.10acase study10achange management10adigital business10adigital model10adigital transformation10adigital transformation model10adigitization10ahuman capital10aInnovation management10atalent management1 aIvančić, Lucija1 aVukšić, Vesna, Bosilj1 aSpremić, Mario  uhttps://timreview.ca/article/1217