02027nas a2200265   4500008004100000022001400041245010000055210006900155260004200224300001000266490000600276520124300282653002001525653002701545653001501572653001001587653001601597653001001613653002901623653001901652653001201671100001901683700002201702856003701724       2016                        eng d  a1927-032100aEmpowering Local Tourism Providers to Innovate through a Living Lab Process: Does Scale Matter?0 aEmpowering Local Tourism Providers to Innovate through a Living   aOttawabTalent First Networkc11/2016  a18-250 v63 aA destination management organization looking to integrate technology into its tourism offering tasked a living lab with engaging tourists and tourism providers in the process. At the end of the two-year initial funding period for an action research project, the process is a success and stakeholders are engaged in the innovation ecosystem. But what is next? By observing participants and gathering feedback from stakeholders through a Policy Delphi panel, the outcomes of the project and the intentions and actions of the tourism providers and other parties were identified. Innovation capacity has increased: spin-offs were created and stakeholders have embraced open and collaborative innovation. Now, stakeholders are determined to make the process sustainable by finding other funding sources. But what should be the level of cooperation and intervention? What level can best foster innovation and knowledge retention? A case study combining a grid of characteristics and levels of analysis for living labs was used to identify one key question: for a living lab in tourism, does scale matter? This article will explore that question and will contribute to the understanding of the living lab as a model of socio-territorial action.10aaction research10adestination management10ainnovation10alevel10aliving labs10ascale10asocio-territorial action10aterritoriality10atourism1 aGuimont, David1 aLapointe, Dominic  uhttp://timreview.ca/article/1031