01599nas a2200253   4500008004100000022001400041245007800055210006900133260004200202300001000244490000600254520086300260653001601123653002601139653002301165653001501188653000801203653001201211653002101223100002101244700002101265700002201286856003701308       2018                        eng d  a1927-032100aInnovation Instruments to Co-Create Needs-Based Solutions in a Living Lab0 aInnovation Instruments to CoCreate NeedsBased Solutions in a Liv  aOttawabTalent First Networkc05/2018  a22-350 v83 aThis multiple case study focuses on co-creation facilitated with innovation instruments in three different environments – a school, a hospital, and an airport – in which 12 SMEs and startups developed solutions based on predefined needs of customer organizations, and where stakeholders actively participated through user involvement methods facilitated by a living lab. The article provides new knowledge regarding the benefits of the co-creation, user involvement, and use of the living lab approach within different contexts. Our findings show concrete benefits of co-creation for stakeholders such as companies, customer organizations, and end users. Based on our results, we propose a new, generic model for using innovation instruments to facilitate co-creation for the development of needs-based products and services in different service domains.10aco-creation10ainnovation instrument10ainnovation process10aLiving lab10aSME10astartup10auser involvement1 aHaukipuro, Lotta1 aVäinämö, Satu1 aHyrkäs, Pauliina  uhttp://timreview.ca/article/1156