@article {872,
	title = {Agile New Service Development in an Interdisciplinary Context},
	journal = {Technology Innovation Management Review},
	volume = {5},
	year = {2015},
	month = {02/2015},
	pages = {33-45},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {This article it shows the role of services in a highly interdisciplinary context: promoting cooperation between organizations in the life sciences industry and in the engineering and automation industry. It provides insights on how required offerings of knowledge-intensive business services (KIBS) are developed systematically based on a simple service engineering process model. In addition to the content-related view of new service development, findings from a meta-view are presented. Cooperating researchers and practitioners in the new-service development process observed their own collaboration and how the applied service engineering model had to be modified dynamically to the requirements of the use case. The results show that an easy-to-use service engineering model in a highly interdisciplinary context has benefits, but success is dependent on the joint efforts of an accordingly interdisciplinary team of engineers and natural scientists; a close communication with the customers both from the life sciences industry and the engineering and automation industry; and a more agile approach. },
	keywords = {agile, engineering and automation, interdisciplinarity, KIBS, knowledge-intensive business services, life sciences, new service development, service engineering},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/872},
	url = {http://timreview.ca/article/872},
	author = {Sabrina Cocca and Ann-Mareen Franke and Simone Schell}
}
@article {868,
	title = {Editorial: Technology in Service Innovation (February 2015)},
	journal = {Technology Innovation Management Review},
	volume = {5},
	year = {2015},
	month = {02/2015},
	pages = {3-5},
	publisher = {Talent First Network},
	address = {Ottawa},
	keywords = {customer experience, electronic procurement, employee-driven innovation, knowledge-intensive business services, personal health systems, service innovation, system innovation, technology, value co-creation},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/868},
	url = {http://timreview.ca/article/868},
	author = {Chris McPhee and Stephen L. Vargo and Marja Toivonen and Risto Rajala}
}
@article {811,
	title = {Designing and Managing Value Co-Creation in KIBS Engagements},
	journal = {Technology Innovation Management Review},
	volume = {4},
	year = {2014},
	month = {07/2014},
	pages = {36-43},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {Knowledge-intensive business services (KIBS) such as IT development, IT outsourcing, and research and development (R\&D) services have become a key component of most industrialized economies; they have been identified as an important source of employment growth in many countries and help improve the performance of firms belonging to most other sectors. KIBS have been discussed in innovation-related literature for over 15 years, with the assumption that models of innovation developed for manufacturing firms were not appropriate for them. This body of literature has also helped to identify the key characteristics and types of KIBS. However, although some empirical studies have investigated KIBS at the level of management {\textendash} for example, how to manage customers{\textquoteright} co-production processes {\textendash} there has not been much research on how to successfully establish and manage engagements among KIBS providers, clients, and other collaborators. Moreover, informal conversations with KIBS professionals show that these activities are often approached in an ad hoc manner. Yet, given the importance of KIBS, taking a more systematic approach to their design and management could improve the contribution of knowledge-intensive business service activities to our economy.

This article proposes a framework for the design and management of KIBS engagements. The framework has been developed from a multiple-case study of academic R\&D service engagements, as one type of KIBS engagement. It consists of a set of information to be gathered and questions to be asked by professionals responsible for establishing, monitoring, and managing KIBS engagements. The information and questions are articulated around two key processes of collaborative value creation (or value co-creation) in KIBS engagements: i) the alignment of actors{\textquoteright} interests, value propositions, and resources, and ii) the actors{\textquoteright} ability to integrate the engagement{\textquoteright}s deliverables and outcomes as a basis for their perception of the engagement{\textquoteright}s value. Using this framework could help to establish more successful collaborations among KIBS providers, clients, and partners; it should also help to monitor the performance of a given KIBS engagement in terms of its collaborative processes, deliverables, and outcomes from the varied perspectives of participating parties. Although the framework accounts for these different and sometimes conflicting perspectives, it is intended to be used by KIBS provider firms whose success depends at least in part from their ability to manage collaborative relationships.},
	keywords = {case study, KIBS, knowledge-intensive business services, service design, service management, value co-creation},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/811},
	url = {http://timreview.ca/article/811},
	author = {Lysanne Lessard}
}
@article {806,
	title = {Editorial: Insights (July 2014)},
	journal = {Technology Innovation Management Review},
	volume = {4},
	year = {2014},
	month = {07/2014},
	pages = {3-4},
	publisher = {Talent First Network},
	address = {Ottawa},
	keywords = {ambidexterity, business ecosystems, business models, entrepreneurship, improvisation, innovation, Internet of Things, knowledge-intensive business services, platforms, public good, publicly funded research, standards, strategy, value co-creation, value design},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/806},
	url = {http://timreview.ca/article/806},
	author = {Chris McPhee}
}
@article {779,
	title = {Editorial: Service and Innovation (April 2014)},
	journal = {Technology Innovation Management Review},
	volume = {4},
	year = {2014},
	month = {04/2014},
	pages = {3-5},
	publisher = {Talent First Network},
	address = {Ottawa},
	keywords = {internationalization, knowledge-intensive business services, service business development, service innovation, service providers, social platforms, value chains, value creation, value-in-use, word-of-mouth communication},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/779},
	url = {http://timreview.ca/article/779},
	author = {Chris McPhee and Marja Toivonen and Risto Rajala and Mika Westerlund}
}
@article {788,
	title = {Editorial: Service and Innovation (May 2014)},
	journal = {Technology Innovation Management Review},
	volume = {4},
	year = {2014},
	month = {05/2014},
	pages = {3-5},
	publisher = {Talent First Network},
	address = {Ottawa},
	keywords = {collaboration, innovation indicators, innovation practices, intellectual property, knowledge-intensive business services, living labs, online gaming, service business development, service design, service innovation, service-dominant logic, trademarks, value chains, value creation},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/788},
	url = {http://timreview.ca/article/788},
	author = {Chris McPhee and Risto Rajala and Marja Toivonen and Mika Westerlund}
}
@article {784,
	title = {Finnish Knowledge-Intensive Business Services in China: Market Entry and Position in the Value Chain},
	journal = {Technology Innovation Management Review},
	volume = {4},
	year = {2014},
	month = {04/2014},
	pages = {43-52},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {The internationalization of companies offering knowledge-intensive business services (KIBS) plays an important role in the general process of globalization. As the largest emerging market, China is attractive for Western KIBS. This article presents a case study on Finnish KIBS in China. Three companies in "clean tech" engineering, eco-cities design, and 3D media solutions describe the challenges and promoting factors in entering the Chinese markets. The study also examines the various ways of positioning the firm in the value chain through the roles of an integrator, a concept developer, and a multi-stage actor. Our findings illustrate the new business opportunities provided by China in advanced service sectors focusing on sustainability issues and creative content. },
	keywords = {internationalization of services, KIBS, knowledge-intensive business services, Western companies in China},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/784},
	url = {http://timreview.ca/article/784},
	author = {Sen Bao and Marja Toivonen}
}
@article {790,
	title = {Using Trademarks to Measure Innovation in Knowledge-Intensive Business Services},
	journal = {Technology Innovation Management Review},
	volume = {4},
	year = {2014},
	month = {05/2014},
	pages = {18-30},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {We present an empirical approach to measuring service innovation on the company level through the analysis of trademarks. Prior empirical investigations in several industries have shown that a trademark may be used as an innovation indicator. This article explores the use and relevance of trademarks by conducting a survey in the knowledge-intensive business services (KIBS) industries with 278 participating companies. Our survey results explain the use of trademarks as a way to protect innovation and intellectual property for KIBS. In sum, we show that trademarks can be described as adequate and useful indicators to measure new service innovations in the KIBS industries. Additionally, we show that trademarks have the potential to overcome weaknesses of traditional measurement concepts towards KIBS innovation and might make special surveys redundant in the future.},
	keywords = {innovation, innovation indicator, KIBS, knowledge-intensive business services, trademarks},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/790},
	url = {http://timreview.ca/article/790},
	author = {Matthias Gotsch and Christiane Hipp}
}
