@article {1119,
	title = {Designing a Business Model for Environmental Monitoring Services Using Fast MCDS Innovation Support Tools},
	journal = {Technology Innovation Management Review},
	volume = {7},
	year = {2017},
	month = {11/2017},
	pages = {36-46},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {The free availability of open data provides opportunities to start new businesses and gain business intelligence. However, although data is often used to support decisions and actions, the possibilities offered by modern sensor technologies with connections to cloud-based data collection services are not being effectively capitalized. Data collection systems are also not generally open source solutions, even though open and flexibly adjustable systems would broaden the opportunities for solutions and larger revenue streams. In this article, we used action research methods to discover new business opportunities in a semi-open information system that utilizes environmental monitoring data. We applied a four-stage innovation process for industry, which included context definition, idea generation, and selection, and produced multi-criteria decision support (MCDS) data to help the design of business model. This was done to reveal business opportunities for an environmental monitoring service. Among these opportunities, one service-style business model canvas was identified as feasible and selected for further development. We identified items that are needed in the commercialization process of environmental monitoring services. Our process combines open environmental monitoring data, participative innovation process, and MCDS support, and it supports and accelerates a co-creative business model creation process that is cost-beneficial in terms of saving time. The results are applicable to the creation of an open data information system that supports data-driven innovation.},
	keywords = {business model, data collection, environmental monitoring, MCDS, open data, service innovation},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/1119},
	url = {http://timreview.ca/article/1119},
	author = {Tuomo Eskelinen and Teemu R{\"a}s{\"a}nen and Ulla Santti and Ari Happonen and Miika Kajanus}
}
@article {868,
	title = {Editorial: Technology in Service Innovation (February 2015)},
	journal = {Technology Innovation Management Review},
	volume = {5},
	year = {2015},
	month = {02/2015},
	pages = {3-5},
	publisher = {Talent First Network},
	address = {Ottawa},
	keywords = {customer experience, electronic procurement, employee-driven innovation, knowledge-intensive business services, personal health systems, service innovation, system innovation, technology, value co-creation},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/868},
	url = {http://timreview.ca/article/868},
	author = {Chris McPhee and Stephen L. Vargo and Marja Toivonen and Risto Rajala}
}
@article {873,
	title = {Personal Health Systems Technologies: Critical Issues in Service Innovation and Diffusion},
	journal = {Technology Innovation Management Review},
	volume = {5},
	year = {2015},
	month = {02/2015},
	pages = {46-57},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {Personal health system (PHS) technologies can enhance public and private health service delivery and provide new business opportunities in Europe and around the world. Although much PHS technology has already been developed and could potentially provide virtually everyone with access to personalized healthcare, research driven primarily by a technology push may fail, because it fails to situate PHS within the wider health and social care service systems. In this article, we explore the scattered PHS research and innovation landscape, as well its relevant markets, using several types of analyses: bibliometrics, patent analysis, social network analysis, stakeholder workshops, and interviews. Our analyses aim to identify critical issues in the development and implementation of service systems around PHS technologies. },
	keywords = {ehealth, foresight studies, health and social care, healthcare, innovation ecosystem, mhealth, personal health systems, service innovation, service systems, stakeholders, system design, technology adoption},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/873},
	url = {http://timreview.ca/article/873},
	author = {Doris Schartinger and Ian Miles and Ozcan Saritas and Effie Amanatidou and Susanne Giesecke and Barbara Heller-Schuh and Laura Pombo-Juarez and G{\"u}nter Schreier}
}
@article {869,
	title = {A Technology-Assisted Design Methodology for  Employee-Driven Innovation in Services},
	journal = {Technology Innovation Management Review},
	volume = {5},
	year = {2015},
	month = {02/2015},
	pages = {6-14},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {The role of employees is becoming more important in managing complex service processes and in serving the variety of customer needs in the service industry. Within efforts to promote innovation in service fields, employee-driven innovation and service design are gaining attention. Though the relationship between employee-driven innovation and service design has been discussed, the effectiveness of service-design methodologies for employee-driven innovation has not been studied sufficiently. In this article, we propose a technology-assisted design methodology to promote employee-driven innovation in services. Through our case study at an elderly-care facility, we confirmed that the proposed design methodology assisted by the communication support system could trigger employee-driven innovation and expand its influence in the service field.},
	keywords = {design methodology, employee-driven innovation, observation, representation, service design, service innovation},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/869},
	url = {http://timreview.ca/article/869},
	author = {Kentaro Watanabe and Ken Fukuda and Takuichi Nishimura}
}
@article {816,
	title = {Editorial: Innovation and Entrepreneurship in India (August 2014)},
	journal = {Technology Innovation Management Review},
	volume = {4},
	year = {2014},
	month = {08/2014},
	pages = {3-4},
	publisher = {Talent First Network},
	address = {Ottawa},
	keywords = {education, entrepreneurship, government support, India, innovation, knowledge systems, policy, service innovation, stakeholders, startups, uncertainty, university},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/816},
	url = {http://timreview.ca/article/816},
	author = {Chris McPhee and Kalyan Kumar Guin}
}
@article {798,
	title = {Editorial: Opportunities and Capabilities (June 2014)},
	journal = {Technology Innovation Management Review},
	volume = {4},
	year = {2014},
	month = {06/2014},
	pages = {3},
	publisher = {Talent First Network},
	address = {Ottawa},
	keywords = {capabilities, entrepreneurship, innovation, IT capabilities, IT function, mobile services, opportunities, organizational legitimacy, patent citations, patent value, professional services, service innovation, strategy},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/798},
	url = {http://timreview.ca/article/798},
	author = {Chris McPhee}
}
@article {779,
	title = {Editorial: Service and Innovation (April 2014)},
	journal = {Technology Innovation Management Review},
	volume = {4},
	year = {2014},
	month = {04/2014},
	pages = {3-5},
	publisher = {Talent First Network},
	address = {Ottawa},
	keywords = {internationalization, knowledge-intensive business services, service business development, service innovation, service providers, social platforms, value chains, value creation, value-in-use, word-of-mouth communication},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/779},
	url = {http://timreview.ca/article/779},
	author = {Chris McPhee and Marja Toivonen and Risto Rajala and Mika Westerlund}
}
@article {788,
	title = {Editorial: Service and Innovation (May 2014)},
	journal = {Technology Innovation Management Review},
	volume = {4},
	year = {2014},
	month = {05/2014},
	pages = {3-5},
	publisher = {Talent First Network},
	address = {Ottawa},
	keywords = {collaboration, innovation indicators, innovation practices, intellectual property, knowledge-intensive business services, living labs, online gaming, service business development, service design, service innovation, service-dominant logic, trademarks, value chains, value creation},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/788},
	url = {http://timreview.ca/article/788},
	author = {Chris McPhee and Risto Rajala and Marja Toivonen and Mika Westerlund}
}
@article {780,
	title = {Innovation in Services: A Literature Review},
	journal = {Technology Innovation Management Review},
	volume = {4},
	year = {2014},
	month = {04/2014},
	pages = {6-14},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {The article reviews the literature relevant to innovation in services, which has flourished since the 1990s. We discuss the definition of service and to what extent the characteristics of service output have influenced the conceptualization of innovation in services. Then, based on the literature review, we develop a conceptual framework for innovation in service sector, which classifies innovation in service sector into three main approaches: i) assimilation, where innovation in the service sector is assimilated from innovation in manufacturing sector; ii) demarcation, which differentiates innovation in service sector from the traditional conceptualization of innovation in manufacturing sector; and iii) synthesis, which aggregates both assimilation and demarcation approaches within a common conceptual framework. We discuss the relationship between innovation in services and economic performance using productivity and employment as two indicators of performance.},
	keywords = {assimilation approach, demarcation approach, economic performance, innovation, service innovation, synthesis approach},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/780},
	url = {http://timreview.ca/article/780},
	author = {Rabeh Morrar}
}
@article {789,
	title = {Product and Service Interaction in the Chinese Online Game Industry},
	journal = {Technology Innovation Management Review},
	volume = {4},
	year = {2014},
	month = {05/2014},
	pages = {6-17},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {This article examines the rapidly-growing online game industry in China, which is a prime example of the changing regional landscape of new creative industries in East Asia. The industry{\textquoteright}s evolution in China demonstrates the complexity of the growth of this industry through various knowledge and production networks. Despite the fact that Chinese companies were initially a second mover in this industry and had limited technological competence, they managed to move up the value chain within a few years, from operators of foreign-developed games to game developers. The catch-up process in this creative industry has differed from traditional manufacturing industries, which reflects the responsiveness and close proximity between product and service as key elements of the online game experience. This article conceptualizes this product{\textendash}service offering in the industry and highlights its requirement for a widespread geographical network, as well as close proximity and responsiveness between elements of the network. In the empirical study of the growth of the Chinese online game industry described here, we argue that Chinese companies have managed to grow by utilizing the strategic control of service, player preferences, and responsiveness in this network, and translating this control into constant incremental improvement of their game development offering. },
	keywords = {China, Korea, MMOG, network, online gaming, product and service, service innovation},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/789},
	url = {http://timreview.ca/article/789},
	author = {Patrik Str{\"o}m and Mirko Ernkvist}
}
@article {792,
	title = {The Promoting Force of Technology for Service Innovation in High-Tech Industries},
	journal = {Technology Innovation Management Review},
	volume = {4},
	year = {2014},
	month = {05/2014},
	pages = {40-49},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {This article focuses on the interaction between the development of technology and service innovation. It goes {\textquotedblleft}back to the basics{\textquotedblright} by analyzing the first theoretical contributions to the service innovation literature from the late 1980s. These contributions were heavily technologically oriented: they aimed at bringing the results of technological innovation to the realm of services. More specifically, we focus on the model of {\textquotedblleft}reverse innovation cycle{\textquotedblright} on one hand, and on the first innovation-specific categorization of services on the other. The latter introduced the division into supplier-dominated, production-intensive/scale-intensive, and science-based services. Our purpose is to examine in which ways these theoretical approaches could promote our understanding about the new phenomena of technology-service interaction in innovation. In the second part of the article, we apply these approaches in five case studies that originate from different service industries and that differ in size and technologies. The findings of the analysis demonstrate that the applicability of the approaches to the case studies depends on several factors including the kind of technology involved in the innovation activities, the stage of development of this technology, and the type of service. },
	keywords = {case studies, dynamic model of process and product innovation, reverse innovation cycle, service innovation, technology, technology adoption, technology development, typologies},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/792},
	url = {http://timreview.ca/article/792},
	author = {Silvia Gliem and Janny Klabuhn and Nadine Litwin}
}
@article {819,
	title = {The Role of Managers as Agents in Successful Service Innovations: Evidence from India},
	journal = {Technology Innovation Management Review},
	volume = {4},
	year = {2014},
	month = {08/2014},
	pages = {18-26},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {The article is based on a three-year study of 70 business executives belonging to 20 large organizations operating in India to identify the kind of interventions used by agents (managers) to make service innovations successful. For the purpose of analysis, the subject organizations were classified into highly successful, successful, and unsuccessful organizations on the basis of their growth rate, and their practices were analyzed to identify the role of agents in those processes or related decisions. The article also compares the practices followed by organizations based in India with global organizations operating in India to understand the contextual issues of service innovations.},
	keywords = {agents, entrepreneurship, global organizations, India, intrapreneurship, managers, service innovation},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/819},
	url = {http://timreview.ca/article/819},
	author = {Shiv S. Tripathi}
}
@article {724,
	title = {How Service Innovation Boosts Bottom Lines},
	journal = {Technology Innovation Management Review},
	volume = {3},
	year = {2013},
	month = {09/2013},
	pages = {20-25},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {In the national quest for ground-breaking R\&D discoveries and inventions, service innovation is frequently ignored at considerable cost to an organization{\textquoteright}s bottom line and a nation{\textquoteright}s productivity. For the fact is that innovation applied systematically to all activities outside of R\&D can make the difference between uninspiring results and substantial growth in every sector. 

Many countries, in particular in Europe, have recognized the importance of service innovation and are devoting considerable resources to research, the capture of best practices, and the measurement of progress and success. Given the physiognomy of the modern economy, it does not make sense for leaders in the Canadian public sector to devote all available innovation investment dollars to science and technology R\&D.

This article explores why service innovation is not yet a priority on the innovation agenda in Canada and why we should correct the dangerous misconception that there is just one {\textquotedblleft}innovation gap{\textquotedblright} that needs to be addressed. It provides practical recommendations that public and private sector leaders can use to take advantage of this under-valued, high-potential innovation opportunity and calls for the creation of a national service innovation resource to support enterprises of all sizes as a means to improve Canadian productivity. },
	keywords = {complex problems, innovation, innovation gap, innovative intelligence, service innovation},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/724},
	url = {http://timreview.ca/article/724},
	author = {Claude Legrand and Rob LaJoie}
}
