@article {1182,
	title = {How to Deal With and Repair Broken Trust in an R\&D Partnership},
	journal = {Technology Innovation Management Review},
	volume = {8},
	year = {2018},
	month = {09/2018},
	pages = {4-15},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {This article offers an actionable framework for dealing with trust violations in R\&D partnerships: it explains how to turn around a conflicted R\&D partnership, repair trust, and learn from the experience. As innovation becomes more open, firms increasingly find themselves involved in R\&D collaborations with suppliers, customers or even competitors. Trust plays a fundamental role in such partnerships to work. Yet, trust cannot be taken for granted. In fact, trust in R\&D partnerships is often violated {\textendash} and without executive intervention, trust violations can soon turn even the most promising partnership into a value-destroying predicament. Although much has been written about trust formation in R\&D partnerships, this article focuses instead on what to do when trust has been broken. The analysis is based on a review of academic research and is illustrated with real-life examples of trust repair processes. },
	keywords = {conflict, Open innovation, R\&D partnerships, trust, trust repair},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/1182},
	url = {https://timreview.ca/article/1182},
	author = {Anna Brattstr{\"o}m}
}
