@article {1462,
	title = {Human Factors in Living Lab Research},
	journal = {Technology Innovation Management Review},
	volume = {11},
	year = {2021},
	month = {12/2021},
	pages = {21-29},
	publisher = {Talent First Network},
	chapter = {21},
	address = {Ottawa},
	abstract = {Human factors research is still in its infancy in healthcare and other fields. Yet it has the potential to allow organisations and living labs to assess and improve innovation quality, while closely involving potential end users. "Human factors" involve a scientific focus on the interaction between individuals and systems with the goal of improving safety, performance, and user acceptability. Studies simulating challenging real-life circumstances in selected samples and using a multi-method approach can provide important insights for organisations and governments and allow for better and safer services for the end user. By combining existing theory and case examples, the current paper aims to situate human factors research and to help researchers determine when and how this methodology could be applied.},
	keywords = {human factors, Living lab, methodology, safety, usability},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/1462},
	url = {timreview.ca/article/1462},
	author = {Nele A.J. De Witte and Leen Broeckx and Sascha Vermeylen and Vicky Van Der Auwera and Tom Van Daele}
}
@article {1017,
	title = {Developing Tacit Knowledge of Complex Systems: The Value of Early Empirical Inquiry in Healthcare Design},
	journal = {Technology Innovation Management Review},
	volume = {6},
	year = {2016},
	month = {09/2016},
	pages = {28-38},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {Infection prevention and control has been the subject of much study in medical and epidemiological research and a variety of best practice guidelines have been developed to support healthcare workers and related stakeholders. Yet, despite the availability of information, managing healthcare-associated infections remains a challenge because the relevant explicit knowledge is not being adequately developed and mobilized as tacit knowledge for use "on the front lines". Some researchers have called for a human factors perspective to help address challenges in designing for infection prevention and  control, but relatively few studies have been conducted to date. Researchers also suggest that empirical inquiry is needed to better inform the design process, and particularly the design of complex systems where attention to detailed processes and interactions can support the success of an intervention. A human factors approach can help designers develop a deeper understanding of work processes, technology considerations, as well as physiological, psychological, cultural, and organizational factors. The need is particularly pressing in low-resource healthcare environments where funds, time, and human resources may be scarce and strategic design decisions based on evidence are needed to support meaningful and effective changes. With this in mind, a human factors study was conducted in an existing neonatal intensive care unit to identify the influence of product and environment design on infection prevention and control and to inform recommendations for improvement. In this case study, we illustrate how the application of an empirical, methodical approach can help design professionals and stakeholders develop tacit knowledge of complex systems {\textendash} knowledge that can be used to better inform design priorities, the design process, decision making, and the allocation of resources to help maximize improvements.},
	keywords = {design research, ergonomics, healthcare design, human factors, infection prevention and control, knowledge mobilization, neonatal intensive care unit},
	issn = { 1927-0321},
	doi = {http://doi.org/10.22215/timreview/1017},
	url = {http://timreview.ca/article/1017},
	author = {Chantal Trudel and Sue Cobb and Kathryn Momtahan and Janet Brintnell and Ann Mitchell}
}
